Customer Service Representative@TELUS International Central America
Verified
I’m a results-oriented professional with a licentiate degree in Business Administration from Universidad Rafael Landívar and a diverse background in customer service, education, and operational support. I currently work as a frontline business billing care agent, where I assist clients with service inquiries, billing issues, and account management—developing strong skills in communication, empathy, and problem-solving.
Previously, I served as a technical support specialist at Teleperformance, helping customers troubleshoot connectivity issues, configure devices, and resolve video service problems. I also contribute as a curriculum innovation consultant in the medical education field and serve as treasurer at Liceo Florentino, managing tuition payments, budgeting, and online banking tasks.
I’m actively expanding my skill set through specialized studies in ISO 9001, fullstack development, and bartending at INTECAP—combining strategic thinking with hands-on expertise. Passionate about lifelong learning, I regularly engage with MOOCs, audiobooks, and certifications in Agile, Scrum, and UX Design. I thrive in roles that require adaptability, analytical thinking, and a commitment to service excellence.More...
Rostislava Peykova
Operations Director@TELUS
Verified
With over 15 years of experience in operations management, I am a passionate and driven leader who strives to deliver excellence and innovation .As Operations Director, I oversee the operations of multiple accounts, ensuring the highest quality standards, operational efficiency, and customer satisfaction. I also lead and coach a team of managers and supervisors, empowering them to achieve their goals and develop their skills. Some of my key achievements include implementing process improvement initiatives that resulted in significant cost savings, quality improvement, and customer retention, as well as securing and managing large contracts with strategic clients in various industries. I have a Master of Business Administration and I am certified in Prince2 Foundation, Coaching and Leadership, and ITIL. I am always eager to learn new skills and methods, and to collaborate with diverse and talented people across the organization.More...
Mradu Rathore
Senior Technical Specialist - Infrastructure@TELUS Digital
Verified
Mradu Rathore is a Senior Customer Service Specialist at TELUS Digital, where she leverages her expertise to enhance customer satisfaction and streamline service operations. With over a decade of experience in digital customer engagement, Mradu has successfully led initiatives that improved response times by 30% and increased customer retention rates. Her innovative approach to problem-solving and her commitment to excellence have earned her multiple accolades, including the TELUS Customer Service Excellence Award. Outside of work, Mradu is passionate about mentoring young professionals and actively participates in community outreach programs focused on digital literacy.More...
Winnie Pamittan
Human Resources Director@TELUS Digital
Verified
Winnie Pamittan is a seasoned professional with a demonstrated history of success in the field of human resources. She currently holds the position of Human Resources Director at TELUS Digital, a leading telecommunications company. With a deep understanding of various HR functions such as talent management, organizational development, and employee relations, Winnie plays a pivotal role in shaping the company's HR strategy.
Prior to joining TELUS Digital, she has served in key HR roles in several multinational corporations, honing her skills and expertise. Winnie possesses a keen interest in fostering a positive and inclusive work culture. Her impressive leadership skills, coupled with her strategic approach towards HR policies, make her a valuable asset to the TELUS Digital team.
While Winnie holds a degree in Information Technology and has started her journey in the IT-BPO industry that has span for more than 2 decades, this laid the foundation for her successful career. Her ability to bridge gaps and foster healthy employee relationships sets her apart in the industry. Winnie Pamittan's passion for people and her commitment to advancing HR practices continue to drive a workplace culture that makes every organization thrive.More...
Riley Marulis
Content Rater@TELUS International
Verified
Accounting major with background in admin work looking to keep those financial and administrative skills sharp by putting them to good use.More...
Anna Smikova
Subject Matter Expert@TELUS Digital
Verified
👀 Subject Matter Expert of Customer Support in Digital Marketing
🎬Producer and Video Editor of SufideFilm ProductionMore...
Daniel Velasquez
Content moderator@TELUS Digital
Verified
Daniel Velasquez is a seasoned Content Moderator at TELUS Digital, where he leverages his keen analytical skills and attention to detail to ensure a safe and engaging online environment for millions of users for a specific client. With almost two years of experience in digital content management, Daniel has been instrumental in developing and implementing efficient moderation protocols that enhance user experience while maintaining platform integrity. His proactive approach and collaborative spirit have earned him recognition as an innovative problem-solver within the company.More...
Angela Sullivan
US Safety Rater@TELUS Digital
Verified
Top performing, goal driven, persuasive telemarketing.More...
Qym Depilo
Operations Manager@TELUS Digital
Verified
Magdalena Borowiec
Game Support Specialist with Polish and English language@TELUS Digital
Verified
I am a creative, articulate person who finds it easy to communicate with others, and I can work efficiently both in a team and individually.
I easily learn new things and I am open to new challenges. I am a precise, conscientious and hard-working person. I am good at handling stressful situations, where one has to act quickly and calmly.
I have no problem with processing the big size of data with attention to details and with making sure that everything is accurate.More...
Ernst Khechumov
Internet assesor@TELUS Digital
Verified
Ernst Khechumov, as an Internet Assessor at TELUS Digital, plays a crucial role in evaluating and enhancing the quality of online content. He is responsible for analyzing and rating various web pages, ensuring that search results are accurate, relevant, and comprehensive. He also contributes to the development of machine learning tools by providing valuable feedback on their performance. Ernst's critical thinking skills, attention to detail, and understanding of digital trends significantly contribute to TELUS Digital's mission to provide superior online experiences for its users.More...
Ioana Boboc
Senior Human Resources Manager@TELUS Digital
Verified
Petar Enchev
Cloud Support Engineer@TELUS Digital
Verified
I have successfully managed and optimized cloud infrastructure at TELUS Digital, ensuring seamless operations and data security. I have also played a key role in troubleshooting and resolving cloud-related issues, improving system performance and reliability. My expertise in cloud technologies has led to the successful implementation of numerous cloud projects, contributing significantly to the digital transformation of the company.More...
Tina Mitova
Brand and communications manager@TELUS Digital
Verified
With over a decade of experience in brand management, communications, and corporate social responsibility, I have a proven track record of developing impactful strategies across industries. Currently leading brand initiatives at TELUS Digital Europe, I guide cross-functional teams of marketing professionals and designers across our operations in Europe to create compelling brand campaigns. With a solid foundation in advertising, having worked with globally renowned brands like Mars Inc., Volvo Cars, Bayer, GlaxoSmithKline, and P&G, I bring a well-rounded and comprehensive expertise across diverse industries. Throughout my career, I’ve focused on building strong relationships, and leading successful, purpose-driven projects, ensuring brand consistency,More...
Veria Havary-Nassab
Data Scientist@TELUS
Verified
Veria Havary-Nassab is a seasoned professional in the field of data science, machine learning and data architecture. He is currently serving as a Data Scientist at TELUS communications, a leading Canadian telecommunications company. With a strong foundation in computer science and a keen understanding of data analysis, Veria plays a crucial role in transforming complex data sets into actionable insights to drive business growth at TELUS.More...