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Work Background
Elevate EducationPresenter
Aug. 2023 - Jun. 2024Greater London, England, United KingdomAs a presenter, I delivered dynamic presentations on study skills to secondary school students. I engaged the students with high-energy sessions designed to enhance their academic performance and personal development, encouraging them to use these essential skills for success both in and out of the classroom.
Explore LearningAcademic Tutor
Oct. 2021 - Jan. 2023Islington, England, United KingdomAs a tutor, I nurtured students aged 5-17, fostering an optimistic attitude towards mistakes and a passion for learning. I directed small classes in Maths and English, aiming to enhance school performance and inspire lifelong learning. I effectively balanced diverse ages, SEND conditions, and social backgrounds, delivering engaging lessons that cultivated a profound respect for knowledge.
Miniso UKE-commerce Manager
Aug. 2020 - Jul. 2021London, England Metropolitan AreaIn my role as an e-commerce manager, I executed a comprehensive stock take to increase packing efficiency. I established standard procedures for packing fragile items, reducing customer dissatisfaction and securing courier reimbursements. By refining packing processes, I ensured the consistent completion of daily goals. I also developed standard email responses to reduce response times, decreasing customer complaints. Additionally, I authored a processes manual to enhance collaboration between the e-commerce department and physical store staff.
Miniso UKSales Assistant
Aug. 2020 - Nov. 2020London Area, United KingdomAs a customer service representative, I enhanced the customer experience with proactive greetings, increasing comfort and engagement. I advised customers on product selection, demonstrating usage, locating low-stock items, and addressing queries beyond expectations. My commitment to continuous improvement was evident in learning from mistakes to avoid repeated merchandising and stocking errors.
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