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United Overseas Bank LimitedVice President for Capacity Management
May. 2012 - Jun. 2023SingaporeAs a Vice President for Capacity Management for the Bank, I - Provide proactive Capacity and Performance technical counsel to different I.T. Business Application Group within the bank.
- Make sure the team's monthly KPI is met and all measured metrics are within set Capacity Optimal range for all Host and Open system of the bank's IT Infrastructure.
- Managed the bank's different IT business needs, IT strategies and IT demands are up to current IT Infrastructure Resource (Servers, Mainframe, Storage, Network).
- Ensure the Capacity Planning aspect of the bank for IT Infrastructure are aligned to business needs through technical analysis.
- Demonstrate and deliver thorough knowledge of technology components recommendations with regards to Performance and Capacity Planning.
- Provides consultancy and advisory services to the business and Bank’s IT production applications for system and infra capacity requirements.
- Work with the bank's Tools and Monitoring team to ensure the correct server performance are measured against defined and set threshold.
- Manage the Bank Capacity Management Aspect IT Risk and IT Audit requirements.
IBMServer Performance and Capacity Manager
Apr. 2011 - May. 2012SingaporeI lead the Server Performance & Capacity Management initiative for IBM GTS Service Delivery Business. As a Performance & Capacity Manager • I interact with different IBM Singapore GTS managed clients to attain set goals and project estimations as well as systems and applications performance optimization and capacity management initiatives.
• Perform assessment, review, forecast and monitor server performance, capacity and resource utilization aspects of the infrastructure
• Define the business and technology metrics appropriate and necessary to forecast the resource requirements for clients
• Build, maintain and control documentation that accurately reflects capacity baselines
• Identify cross platform/application impacts
• Determine most appropriate projection methodology and estimate resources
• Develop and maintain Capacity Plans, including workload balancing options, recommended solutions, financial metrics, assumptions and technology refresh plans
• Maximize capacity resource utilization to best meet service levels, achieve cost/profit targets, exploit technology and operate cohesively
• Plan and manage capacity upgrades, downgrades, technology refresh and new technology projects to meet agreed dates and service targets
• Provide technical and business advice to account teams to support effective decision making
• Provide performance and capacity management advice and guidance for IT solutions
• Consult with Solution Designers, System support teams, Database Administrators and Application teams on system, database and application performance and capacity planning.
• Review performance and capacity aspects of proposed solutions and planned changes
• Assess pre/post production impacts of changes
• Define and establish performance and capacity data collection requirements
CitiSenior Performance & Capacity Analyst for Servers
Sep. 2006 - Apr. 2011Singapore• Implement and develop Capacity Planning/Capacity Management services and provide services scope as defined in ITIL Services.
• Implementation of conception projects for Capacity Planning using BMC Performance Assurance Suite for Servers (BEST/1) and management of these conception projects
• Analysis of collected performance data for both Capacity Planning and Performance Management purposes:
- Annual Capacity Planning,
- Performance Problem Diagnosis,
- Bottleneck Analysis,
- Application Sizing,
- Workload Balancing,
- Consolidation Planning,
- Systems & Application Tuning,
- Track Service Level Agreements,
- Web-Based Reports.
- Creating robust graphs and reports using Visualizer and BMC Performance Perceiver for Servers
- Analyze resource forecasts to determine capital expenditure on financial plan.
• Monitor all of Citibank’s Asia Pacific Midrange servers (all platforms) for Performance and Capacity Issues.
• Participate in Project Management and initiatives by providing the requirements for sizing and modeling aspect.
• Work with the bank’s internal and external auditors with regards the team’s Record’s Management and Capacity Planning aspects.
• Maintain the team’s Server Application Tool (BMC Performance Assurance) and Server Infrastructure that should be always optimized in day to day activity.
• Develop and maintain the measurement system and design reports for appropriate level of reporting.
• Ensure performance data is collected, summarized, stored, reported and reviewed.
• Measure and report on Service Level indicators for Capacity Management.
• Provide financial forecasts during the budgetary exercises for Citibank.
• Managed the team’s Risk Control and Self Assessment to be in-line with the Global and Regional programs.
• Also performed risk evaluation, reviewed design and program development, planed and performed in-house audits, made reports, and make sure that product meet work plan.
Trend MicroSenior Systems Engineer
Feb. 2002 - Aug. 2006Philippines• Provide 2nd Level Technical Support thru email, online chat, phone, Terminal Services or onsite to all of TrendMicro Corporate Clients Worldwide. • Conducts Test and Simulation regarding virus cases, new Trend Products and bugs. • Supports all platforms that TrendMicro Products run into. Specialization on Network Administration and Security.
• Trains Level 1 and Level 2 Engineers of TrendMicro in System Platforms and Trend Products. • Acted as Primary Technical Account Manager (TAM) to Premium Clients for TrendMicro Singapore BU from the period of March to September of 2005. Premium clients namely: Singapore Airlines, Singapore Telecoms; National Housing Board of Singapore, National University of Singapore among others.
• Acted as “backup Technical Accounts Manager” for India, Malaysia and Hong Kong Business Unit of Trend Micro.
• Assisted in setting up “Manage Service Offer” (MSO) service as well as conducted training to all Trend Micro Products to HCL Partner in New Delhi, India last March to April, 2005.
• Conducted “Training the Trainers” training to Australia Partners in Sydney last Jan-Feb of 2005
• Conducted training to new Hong Kong Level 1 Support partners last July, 2005
• Conducted various Official Business Unit Training of Trend Micro Products in Hong Kong, India, Korea, Indonesia, Thailand and Singapore between the periods of 2003 to 2005.
• Member of Trend Micro Certified Trainer’s Group conducting training to all Trend Micro Engineers Worldwide.
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