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Work Background
The Knot WorldwideAccount Executive - Remote
Nov. 2023 - Apr. 2025United States, IndianapolisMy role at The Knot was sales-oriented, with a significant amount of administrative work also involved. I found and supported customers, strengthened client relationships by delivering high-quality support, created many presentations, and followed up to improve engagement and retention. In this role, I…. ✦ Administered high-volume client communications, handling up to 75 daily outbound touchpoints while maintaining accurate records in Salesforce to ensure effective relationship management.
✦ Facilitated contract negotiations and documentation, streamlining processes to enhance operational efficiency. ✦ Oversaw CRM data management to ensure accurate tracking of opportunities and a well-organized sales pipeline.
✦ Fostered a culture of cross-functional excellence by collaborating with sales leadership to develop and implement solutions and process improvements that enhance team performance.
✦ Drove business success through exceptional problem-solving and communication skills, fostering positive interactions with internal teams and external stakeholders to yield positive results. _________________________________________________________________________________________________________________
AngiSenior Solutions Consultant - Remote
Jan. 2021 - Dec. 2023This role served as a bridge between my virtual assistant roles and sales-focused positions. I supported executive decision-making by delivering detailed insights on provider performance, retention trends, and contract compliance. I demonstrated attention to detail and administrative skills, enhancing business efficiency. I prepared guidelines for client engagement, improving service providers' ability to connect with consumers. ✦ Distinguished as Core Value Winner, receiving a prestigious monthly award that recognized one outstanding team member out of 120+ Senior Solutions Consultants for embodying the business’s core values.
✦ Oversaw nationwide client outreach initiatives, designing and executing communication strategies to facilitate streamlined onboarding and foster long-term engagement among service providers nationwide.
✦ Maintained provider records, leveraging Salesforce CRM for accurate tracking and compliance verification.
✦ Facilitated background check approvals and ensured compliance with company policies.
✦ Streamlined service provider interactions via key business insights and market opportunity research.
✦ Managed follow-ups, enabling smooth communication between service providers and internal teams. _________________________________________________________________________________________________________________
Matlock Realty GroupLicensed Real Estate Broker
Apr. 2016Fishers, IndianaI moved my Indiana Real Estate License into referral status in March 2017, and built a robust referral network by forging advantageous partnerships with lenders, inspectors, appraisers, and surveyors. DELIVERED RESULTS: ► Opening new selling opportunities and fulfilled clients’ needs through in-depth customer interviews and active listening. ► Providing exceptional customer service focused on integrity and client education. Showing clients how to be better buyers and sellers.
MacDuff Realty Group/Matlock Realty GroupLicensed Real Estate Broker
Jan. 2007 - Dec. 2017Indianapolis, Indiana, United StatesIn 2006, I was encouraged to try real estate sales. I knew that I could sell, but I didn’t know much about selling homes. I put my learning superpower to work, got my license and knocked out a few sales. It was fun! I still maintain my license and will help friends and family, but real estate is not my full-time gig. ✦ Developed and managed a robust professional network, coordinating with lenders, inspectors, and appraisers to streamline transactions and facilitate seamless client experiences.
✦ Prepared contracts and marketing materials with precision, maintaining confidentiality and professional integrity.
✦ Executed social media and marketing initiatives to enhance brand visibility and client engagement.
✦ Demonstrated time management and executive support capabilities to amplify operational efficiency. My license has been in Referral status since 2017. _________________________________________________________________________________________________________________
CLC Professional AssistantsExecutive Assistant & Owner - Remote
Jan. 1996Indianapolis, Indiana, United StatesAs an Executive Assistant, typically working virtually, I help leaders stay organized, on time, highly productive, and highly impactful. I’ve developed numerous skills to ensure success: ✦ Organizational expertise: An ability to juggle multiple priorities & manage high volumes of work efficiently.
✦ Tech & Virtual Savviness: Strong grasp of office productivity tools & the ability to learn new software quickly. Work exceptionally well in a virtual role.
✦ Calm Under Pressure: Maintain composure in high-stress situations, effectively handling urgent & unforeseen challenges.
✦ Ambassadorship: Represent the Principal professionally, embodying their goals, values & mission in all interactions.
✦ Trustworthiness: Handle sensitive & confidential information with the utmost discretion & integrity.
✦ Excellent Communication Skills: Serve as a spokesperson, building relationships with internal and external vendors, service providers through empathy and emotional intelligence.
✦ Proactive Problem Solving: Anticipate needs, identify potential challenges, and implement solutions before issues arise. ✦ Quick, Analytical Thinking: Make sound, autonomous decisions in high-pressure situations, utilizing creative problem-solving skills.
✦ Negotiation Skills: Secure optimal outcomes with vendors, service providers and other stakeholders.
✦ Project Management: Organize and execute events, meeting & team-building activities, ensuring efficiency & alignment with organizational goals.
✦ Leadership & Team Collaboration: Act as a liaison between organizational leaders, vendors and service providers, fostering collaboration and guiding others with insight and direction.
✦ Adaptability: Embrace change, continuously refine processes, and maintain flexibility in an ever-evolving work environment.
✦ Commitment to Learning: Demonstrated interest in professional development, staying informed about industry trends & tools to enhance effectiveness.
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