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Work Background
Raymond JamesCommunications Manager (Contractor)
Oct. 2023 - Sep. 2025Charlotte, North Carolina, United States• Advising IT leadership to reshape learning into a more engaging and diverse set of solutions to build a stronger and leaner IT methodology.
• Creating multimedia learning experiences for the IT division and its Onboarding program.
• Led the communications and learning design, development, and deployment for IT Finance and IT Project Portfolio Management (PPM). This program helped IT project owners and managers plan their budgets and resources effectively, ensuring alignment with the overall IT budget.
Wells FargoBusiness Execution Consultant (Contractor)
Feb. 2023 - Aug. 2023Charlotte, North Carolina, United States• Transformed loan product training by replacing outdated PowerPoint webinars with modern eLearning video solutions, increasing employee engagement by 80%.
AccentureTalent and Organization Manager
May. 2021 - Nov. 2022Charlotte, North Carolina, United States• Led learning, change, and communications for a large-scale Oracle ERP conversion for a large medical supply distributor. Managed an international learning and change team to ensure successful project delivery.
• Mentored new campus hires, providing guidance and support for their professional development.
• Created the internal communications plan for a financial service client's spin-off of a new Consumer Financial Service Company.
• Managed change and communications for a Virtual Reality pilot program, ensuring a successful launch with higher than forecasted employee adoption, resulting in the program finishing three months ahead of schedule.
Charter CommunicationsSenior Learning Consultant (Contractor)
Oct. 2019 - May. 2021Charlotte, North Carolina, United States• Developed eLearning programs for various divisions of Charter, including Spectrum Enterprise and Spectrum Consumer Direct Sales.
• Designed a leadership curriculum for Sales Managers/Senior Managers, aligning with peak times of the year, resulting in higher retention and promotion rates within their departments.
Duke Energy CorporationLead Professional Development Consultant (Contractor)
May. 2019 - Sep. 2019Charlotte, North Carolina Area• Managed the analysis, development, and implementation of the Grid Solutions Professional Development Training program in collaboration with the instructional design team. This program enabled project managers and engineers to address over $30 million in mismanaged work orders, resulting in significant mitigation.
• Led a team of trainers/designers to create and deliver the program by the end of 2019. The program was successfully completed four months ahead of schedule.
PrecisionLenderLearning and Enablement Manager
Jun. 2018 - Jan. 2019Charlotte, North Carolina Area• Launched the Sales Leader Learning Path program for Precision Lender, an eLearning platform empowering Lenders to tailor loans to individual client requirements, thereby improving borrower relationships.
• Oversaw the Litmos-based Learning Management System (LMS) for internal and external users. Managed a team of Instructional Designers and LMS administration.
• Created engaging animated content to boost the company's presence on social media platforms.
Dixon Hughes Goodman LLPLearning and Development Manager
Aug. 2015 - Jun. 2018Charlotte, North Carolina AreaDixon, Hughes, Goodman, LLP (DHG), has since become part of Forvis/Mazars US. • Established DHG University's NASBA-Certified eLearning initiative, fulfilling 10% of the annual compliance mandate for 250+ professionals, resulting in savings exceeding $500k annually by eliminating travel expenses.
• Partnered with Stakeholders to develop leadership programs aimed at enhancing performance and client relationships.
• Mentored a team of audit and accounting professionals who successfully became instructional designers, trainers, and/or learning managers in their areas of expertise.
• Contributed voiceovers for internal and client-focused videos in collaboration with the Digital Marketing team, and orchestrated Quarterly Town Halls and online learning sessions.
FTI ConsultingLearning and Development Manager
Dec. 2013 - Aug. 2015Roseland, NJ• Boosted online class engagement by 80% via active intranet promotions and networking.
• Launched FTI HR eLearning Series for streamlined onboarding across 26+ countries, tailored to diverse development needs. Led design and delivery teams in Sydney, Hong Kong, Rio de Janeiro, Amsterdam, and London.
• Introduced pre-work modules for New Director School, optimizing time for meaningful discussions with leaders.
• Efficiently managed the LMS administration and the eLearning design teams within budget.
Federal Reserve Bank of New YorkLearning & Development Project Manager
Jan. 2008 - Dec. 2013New York, New York• Integrated IT and HR goals for New Employee Onboarding, ensuring a clear day-one message.
• Created uniform training across the Federal Reserve System with engaging multimedia content.
• Collaborated with tech writers and internal partners for effective program development.
• Conducted 1200 hours annually of in-person and virtual training sessions on modern technologies for Federal Reserve System employees.
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