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Work Background
Chase Media SolutionsExecutive Director, Product Management
Jul. 2022Minneapolis, Minnesota, United StatesChase Media Solutions℠ powers transaction-based marketing campaigns that connect your brand with Chase customers through everyday purchases. • Established and delivered on a roadmap of business initiatives that led to the launch and growth of Chase Media Solutions through deep collaboration with Tech, Data, Analytics, Marketing, Design, and User Experience teams. • Responsible for the end-to-end execution of initiatives to grow the Chase Media Solutions Ad-Side SaaS Platform • Grew Product Team 300% while maintaining a culture of empowerment, autonomy, curiosity and accountability.
• Partnered with Sales, Growth and Marketing teams to support pricing and go-to-market strategies.
• Developed a data strategy that supported critical business objectives, furthered our platform integration objectives, and eliminated redundancies between the platform infrastructure and Data Lakes.
• Executed the successful delivery of key initiatives to bring machine learning models to the Sales team.
• Led the integration of Figg’s platform into JPMorgan Chase, including the uplift of core infrastructure to meet the demand of the Chase Media Solutions customer-base.
• Created a Change Management plan that resulted in a near-0% attrition rate.
• Rebuilt process and standard operating procedure to fully enable the integration of people between legacy Figg and Chase Teams.
FiggHead of Product
Oct. 2020 - Jul. 2022Minneapolis, Minnesota, United StatesAcquired by JPMorgan Chase. • Led business transformation and operational excellence as Head of Product, scaling and successfully selling Figg’s AdTech Platform to JPMorgan Chase.
• Built and scaled high-impact, cross-functional teams across Product, Product Analytics, Product Operations, Agile coaching / training, and PMO Organizations, driving organizational growth (from 0-1) and talent development.
• Responsible for defining, communicating, executing the product vision and strategy, while also tactically translating complex product tradeoffs into clear business impacts to accelerate key decisions.
• Spearheaded digital transformation by transitioning from a monolithic to modular platform architecture, resulting in a platform stability, enhanced process optimization, and accelerated speed to market.
• Created empowered, autonomous, and highly aligned product teams to develop features in parallel, accelerating delivery and enhancing market responsiveness by over 200%.
• Implemented data-driven decision making and value-based agile practices and frameworks, including the use of OKRs, Scrum Ceremonies, and KPIs, which increased visibility and enabled consistent product discovery and development processes. • Managed $1M+ P&L responsibility aligning product and people investments with ROI expectations, as well as developing and managing staff augmentation strategies for key initiatives including vendor management.
Best BuySr. Product Manager, Services Tools & Technology
Mar. 2019 - Oct. 2020Greater Minneapolis-St. Paul AreaCreating technology strategies that enable our teams and fulfillment partners to build deeper client relationships, while continuously improving the user experience. Responsibilities include:
- Managing a portfolio of products and a team of product owners. - Leading stakeholder collaboration sessions to identify CX and UX outcomes and the associated technology work streams needed to meet those outcomes - Quarterly planning and securing funding for our product teams by building business cases that tie Product OKRs to the true financial value of the product backlogs. - Teaching, training, and mentoring others on leadership and Agile best practices. - Ensuring continuity across product portfolios through partnerships with other product managers and breaking down silos of work.
Best BuyProduct Manager, Retail Tools and Technology
Mar. 2016 - Mar. 2019Richfield, MinnesotaEnabling a better employee and customer experience through the delivery of digital sales tools.
SprintAccount Manager
Mar. 2015 - Mar. 2016Managed strategic sales vision for Sprint dealer partners in Minnesota. • Responsible for clear, effective, and actionable communication throughout the 40 stores in my district • Developed relationships with business leaders that resulted in a strong partnership focused on sales results
• Assisted in the deployment of key sales facing tools including Mobile Sales Assist, Plan Builder, and ASSIST
• Strategized with business leaders to develop action plans for new initiatives as well as areas of opportunity
• Managed store performance along key metrics essential to the successful growth of the business
• Executed on the myriad initiatives simultaneously in an effort to aggressively drive numbers through promotions
• Allocated resources necessary to support initiatives including but not limited to sales and community outreach
• Aligned priorities between Sprint and our four major partners to achieve mutually beneficial growth
• Recruited personnel for our partners in order to build a strong consumer facing sales force
SprintIndirect Account Executive
Jul. 2014 - Mar. 2015Edina, MN
Best BuyBest Buy Mobile Specialty Store Assistant Manager
Jan. 2012 - Dec. 2014West Acres Mall Fargo, ND•Acted as interim General Manager—July through August 2013
•Built the Best Buy Mobile brand within the West Acres Mall community and throughout the Fargo/Moorhead community
•Recruited, interviewed and hired personnel
•Handled customer issues with the goal of finding a solution that served the best interest of our customers
•Managed inventory, cash flow, and a team of 8 part-time assistant managers and sales consultants
•Assumed responsibilities of the General Manager during days off and vacation time
•Expert in sales excellence, profitability analysis, operations management, and customer service
•Experienced in training a team of 8 individuals in sales techniques, sales operations, and sales proficiency
Minnesota State University MoorheadMarketing Coordinator for MSUM Office of Student Activities
Oct. 2011 - May. 20121104 7th Ave S, Moorhead, MN 56563• Worked closely with the Assistant Director of Student Activities to develop a mission for the OSA
• Developed student leadership training programs
• Coordinated trainings, large group sessions, and team meetings.
• Analyzed, researched, and developed promotional items for campus events.
• Developed and implemented a plan to create a social media presence for the OSA
• Executed social media promotions through Facebook and Twitter.
Best BuyWireless Sales Consultant- Best Buy Mobile
Apr. 2011 - Nov. 2012Developed interpersonal skills.
Acted as liaison between customers and mobile carriers.
Oversaw and assisted coworkers in the development of specific sales techniques.
Monitored sales metrics and communicated reports to sales members.
Best BuyMP3 Sales Lead
Nov. 2010 - Apr. 2011Created an environment focused on an informed customer experience.
Drove business within the portable electronics department.
Trained new employees in sales techniques and product knowledge.
Best BuyPortable Electronics Sales Associate
Apr. 2010 - Nov. 2010Eagan, MNDeveloped interpersonal skills.
Focused on delivering a positive customer experience.
Learned product information on hundreds of products in order to accurately inform our customers
JPMorgan Chase & Co.
Minneapolis, Minnesota, United States
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