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Work Background
Cherokee Nation BusinessesBenefits Administrator
Oct. 2022Tulsa, Oklahoma, United StatesOrganize Employee Benefits Fairs. Providing deliverables, training materials, and job aids. Recommending program improvements. Creating and keeping records, reports, and documentation in accordance with federal, state, and provider regulations. Resolving a host of benefit-related issues. Advising and informing employees of the details of the company's benefit programs. Resolving benefit-related issues and responding to queries and requests in a timely manner. Researching new employee benefit plans and vendors. Serving as a main point of contact for plan vendors and third-party administrators. Coordinating all leave administration, including disability and FMLA. Providing excellent customer service in assisting associates with benefit issues, enrollment, qualifying life events, and plan questions. Communicating with and training employees.
Helmerich & PayneSenior Human Resources Coordinator
Jan. 2021 - Apr. 2022
Oklahoma Cancer Specialists and Research InstitutePatient Account Representative
Nov. 2016 - Aug. 2020Tulsa, Oklahoma Area
St. John Health SystemGovernment Series Account Specialist
Mar. 2015 - Nov. 2016Broken Arrow
Vangent, Inc.Claims Representative
Jan. 2008 - Jan. 2010Lawrence, Kansas Area* Maintain understanding of processing procedures to respond to numerous phone inquiries. * Adhere to the Privacy Act as it relates to the confidentiality of information released. * Continually look for and suggest process improvements, which will benefit Vangent and our customers (internal and external). * Maintain up-to-date knowledge of CMS regulations and policies as they apply. * Assist with the delivery of internal employee training for new and temporary employees * Report problems that occur and assist with the resolution. * Utilize databases to look up and provide information to telephone inquiries. * Maintain appropriate documentation of phone inquiries.
Texas A&M UniversityBarnes and Noble College Division
Jan. 2007 - Jan. 2007Bryan/College Station, Texas Area* Hiring of Salaried Support Staff, Student clerks, and supervision of Textbook Buyers. * Training and Recruiting of temporary talent during peak seasons. * Managed inventory for an assigned group of vendors, taking into consideration service levels, and profit goals associated with the vendors. * Facilitated the sale of obsolete inventory by coordinating among vendors and large shipments to ensure efficiency. * Enacted policies for ordering and re-ordering procedures. * Processing orders into AS 400 computer system and becoming familiar with University processes and procedures. * Maintain and foster good relations with the university faculty and staff through large scale presentations, luncheons and receptions, as well as education and implementation of on-going outreach programs. * Coordinated marketing/merchandising efforts with internal and external departments. * Consistently analyze our market share and evaluate competitors. * Investigate and stay up-to-date on new trends and implement if market demands.
University of KansasKU Bookstores
Jan. 2005 - Jan. 2008Lawrence, Kansas Area* Hiring of Salaried Support Staff, Student clerks, and supervision of Textbook Buyers. * Training and Recruiting of temporary talent during peak seasons. * Managed inventory for an assigned group of vendors, taking into consideration service levels, and profit goals associated with the vendors. * Facilitated the sale of obsolete inventory by coordinating among vendors and large shipments to ensure efficiency. * Enacted policies for ordering and re-ordering procedures. * Processing orders into AS 400 computer system and becoming familiar with University processes and procedures. * Maintain and foster good relations with the university faculty and staff through large scale presentations, luncheons and receptions, as well as education and implementation of on-going outreach programs. * Coordinated marketing/merchandising efforts with internal and external departments. * Consistently analyze our market share and evaluate competitors. * Investigate and stay up-to-date on new trends and implement if market demands.
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