Amanda Cole

Program Manager @Atlas Lift Tech

Data Entry SpecialistData EntryOffice AssistantExecutive AssistantPersonal AssistantAdministrative AssistantAssistantService Quality ManagerCustomer Care SpecialistChat SupportClient Relations SpecialistCustomer ServiceCall Center TrainerCall Center SupervisorAppointment SetterCall CenterAdministrative SpecialistHR GeneralistRecruiterHR

🚀 Known for building strong cross-functional relationships that drive collaboration and results. 🤝 Experienced in onboarding, recruiting coordination, and training that set teams up for success. 💻 Administrative wizard, utilizing tools and platforms to streamline processes and improve productivity. ✏️ Professional chaos coordinator, keeping timelines on track and the right information in the right hands at the right times.

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Work Background

Program Manager

Atlas Lift TechProgram Manager

Communications Team Lead

Pacific Eye SurgeonsCommunications Team Lead

Jun. 2022 - Dec. 2023San Luis Obispo County, California, United StatesManaged team of 7 customer service representatives Developed and implemented customer service policies Exceeded call center targets Hired, trained, and supervised call center employees Monitored calls to identify areas for improvement Set goals and analyzed call center metrics Handled and resolved complex customer complaints

Bachelor Student

University of Arizona Global CampusBachelor Student

Mar. 2021United States

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