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Work Background
Cactus Club CafeOffice Manager
Feb. 2025Abbotsford, British Columbia, CanadaAs a key operational partner to both finance and payroll teams, I streamline restaurant operations through meticulous financial and administrative oversight. I oversee weekly financial reports, daily sales breakdowns, payment reconciliations, and performance-based financing (PBF) metrics, all while supporting payroll processing for 200+ employees. In addition, I balance sales journals, manage invoicing, and onboard new business partners, extending my expertise across multiple Cactus Club Cafe locations and the Village Taphouse. By upholding rigorous standards of accuracy and efficiency, I ensure the restaurant’s continued financial health and smooth day-to-day operations.
BOCSA Construction Inc.Director of Digital Operations
Jan. 2025Port Coquitlam, British Columbia, CanadaDriving digital transformation and operational efficiency by overseeing key digital assets and systems. Overseeing Google Workspace administration to enhance team collaboration and workflow efficiency. Developing and implementing digital marketing strategies to strengthen online visibility, boost client engagement, and support business growth. Ensuring all digital tools and platforms are seamlessly integrated to create a scalable and cohesive digital ecosystem that enhances productivity and brand presence. Manage corporate branding initiatives to establish a strong and consistent brand identity.
BOCSA Construction Inc.Website Administrator & Designer
Jan. 2025Port Coquitlam, British Columbia, CanadaResponsible for the design, development, and ongoing management of the company website, ensuring a seamless user experience and strong digital presence. Focused on website optimization, technical updates, and performance enhancements to support business growth.
BOCSA Construction Inc.Director of Digital Operations | Business Systems & Brand Growth Strategist
Jan. 2025Port Coquitlam, British Columbia, CanadaDriving digital transformation and operational efficiency by overseeing key digital assets and systems. Overseeing Google Workspace administration to enhance team collaboration and workflow efficiency. Developing and implementing digital marketing strategies to strengthen online visibility, boost client engagement, and support business growth. Ensuring all digital tools and platforms are seamlessly integrated to create a scalable and cohesive digital ecosystem that enhances productivity and brand presence. Manage corporate branding initiatives to establish a strong and consistent brand identity.
BOCSA Construction Inc.Website Architect | Digital Experience & Business Infrastructure Specialist
Jan. 2025Port Coquitlam, British Columbia, CanadaResponsible for the design, development, and ongoing management of the company website, ensuring a seamless user experience and strong digital presence. Focused on website optimization, technical updates, and performance enhancements to support business growth.
McDonald'sRestaurant Technology Project Lead
Oct. 2024 - Sep. 2025Maple Ridge, British Columbia, CanadaI oversee targeted technology deployments across multiple restaurants, delivering seamless transitions for new and recurring tech initiatives. Leveraging my experience as an OTP - 1 lead, I ensure each project is executed with precision by being actively involved in installations, software activations, and hands-on support. My commitment to clear communication, proactive issue resolution, and thorough preventive maintenance at my base restaurant remains central to my approach, positioning me as a trusted resource for enhancing McDonald’s operational technology standards.
ANS PerformanceDigital Marketing Strategist
May. 2021 - Feb. 2024Involved in increasing brand awareness and sales by promoting products through various media channels.
Keller Williams Elite RealtyReal Estate Administrator
Mar. 2021 - Mar. 2022Port Coquitlam, British Columbia, Canada- Prepared Contracts, Addendums and Associated Documents - Prepared and verified FINTRAC Individual Identification Information Forms & Receipt of Funds Forms - Worked directly with conveyancing to ensure all paperwork is approved
Kelly Fry TeamExecutive Assistant to Director of Sales
Mar. 2021 - Mar. 2022B214-2099 Lougheed Hwy, Port Coquitlam, BC V3B 1A8The role involves acting as the first point of contact and communicating on behalf of the agent. Responsibilities include attending meetings, recording notes, and diligently following up on action items. Provides administrative, logistical, and strategic assistance to executive senior leaders on the team. Manages a client pipeline with a transaction volume exceeding $40 million. Communicating with vendors to meet deliverables are key duties. Process cheques runs for vendor and client payments. Resolves scheduling conflicts promptly of complex calendars and the coordination of both virtual and in-person meetings across multiple time zones. Additionally, this role involves creating operating manuals for team member onboarding, handling executive requests, and performing general errands. This position demands strong organizational skills and a proactive approach to task management.
Kelly Fry TeamTalent Acquisition Lead
Mar. 2021 - Mar. 2022Port Coquitlam, British Columbia, CanadaResponsible for full-cycle recruiting the strategic screening and selection of qualified candidates through various channels, this role involves organizing interviews, preparing comprehensive assessment materials, and collaborating with team leads in the interview process. Key responsibilities include identifying top talent, ensuring a thorough evaluation process, and contributing to the development of a skilled workforce. This position requires strong organizational skills and a dedication to effective talent acquisition.
McDonald'sOperations Technology Professional (OTP 1) | Deployment Partner
Sep. 2020 - Oct. 2024Maple Ridge, British Columbia, CanadaAs an Operations Technology Professional (OTP 1) my role encompasses managing and resolving technology-related challenges within the restaurant, effectively handling service desk tickets, and guaranteeing that our team is adept in utilizing digital platforms. Moreover, I am responsible for the strategic procurement of technology consumables, a key aspect in maintaining seamless operational efficiency.
McDonald'sRestaurant Technology Daily Operations Lead
Sep. 2020 - Oct. 2024Maple Ridge, British Columbia, CanadaAs an Operations Technology Professional (OTP 1) my role encompasses managing and resolving technology-related challenges within the restaurant, effectively handling service desk tickets, and guaranteeing that our team is adept in utilizing digital platforms. Moreover, I am responsible for the strategic procurement of technology consumables, a key aspect in maintaining seamless operational efficiency.
McDonald'sSenior Department Manager
Sep. 2019 - Sep. 2025Maple Ridge, British Columbia, CanadaManages business operations at a restaurant with over $6.5 million in product sales, consistently delivering on financial targets. I combine strategic leadership with data-driven insights to optimize staffing, streamline inventory, and ensure exceptional food quality, safety, and cleanliness. Through proactive team development and training, I elevate guest experiences and drive profitability, leveraging technology to enhance performance across P&L, facilities, and overall operations.
McDonald'sPeople Department Support Manager
Mar. 2019 - Feb. 2021Maple Ridge, British Columbia, CanadaSupported the People Department Manager by, but not limited to; - Drafted initial forecasts for sales and labor metrics - Entered availability requests in scheduling program & generated initial draft schedules - Prepared the weekly People’s Report for HO - Audited restaurant crew files allocating correct storage for all active and inactive files. Ensured all required documents were inclusive of each file
Woking Dragon Chop Suey HouseFood Preparation Worker
Feb. 2019 - Jan. 2021Maple Ridge, British Columbia, CanadaAdhered to all regulatory standards regarding safe and sanitary food prep. Prepared various ingredients for Cooks use.
Woking Dragon Chop Suey HouseDelivery Driver
Jan. 2019 - Jan. 2021Maple Ridge, British Columbia, CanadaAssisted with training and development of new hires.
McDonald'sTeam Leader
Nov. 2018 - Sep. 2019Maple Ridge, British Columbia, CanadaResponsible for planning and executing daily shifts, monitoring team performance, and ensuring smooth transitions. Supervise and motivate crew members, conduct training sessions, and maintain high levels of customer satisfaction by resolving complaints effectively. Oversee food preparation, uphold food safety standards, manage inventory, ensure restaurant cleanliness, and assist in managing the restaurant's budget, tracking sales and labor costs to improve profitability.
McDonald'sGuest Experience Leader
Oct. 2017 - Nov. 2018Maple Ridge, British Columbia, CanadaKey responsibilities include engaging with guests, understanding and fulfilling their needs, and ensuring a memorable visit. The role requires actively managing guest feedback, both in-person and digitally, to improve service quality. Collaborative teamwork and innovative strategy implementation are essential to elevate guest satisfaction and loyalty.
McDonald'sOrientation Coordinator
Sep. 2017 - Aug. 2019Maple Ridge, British Columbia, CanadaWorked directly with new employees, facilitating introductions, and providing training and support throughout the initial employment phase.
McDonald'sReceiving Shipment Manager
Jul. 2017 - Jun. 2018Maple Ridge, British Columbia, CanadaOversaw the bi-weekly operations of receiving shipments and managing inventory. Key responsibilities include managing the receipt and storage of products, ensuring that invoices are accurate and promptly addressing any order disputes. The role also involves maintaining clean and organized stock areas to ensure efficient workflow and inventory management.
McDonald'sCrew Trainer
May. 2017 - Nov. 2018Maple Ridge, British Columbia, CanadaCoach, train and develop crew members as per procedure standards.
McDonald'sCrew Member
Mar. 2017 - May. 2017Maple Ridge, British Columbia, Canada
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