Ly Lai Le Khanh

Catering Sales Coordinator @Aloft Perth

Bilingual Communications SpecialistLocalization ManagerProject CoordinatorOffice AssistantCustomer Care SpecialistHelp Desk SupportCall CenterBusiness Development ManagerSales ManagerEntertainmentSales & BizDevTranslatorInterpretation SpecialistCustomer ServiceData EntryClient Relations SpecialistChat SupportLive ChatAssistantAdministrative AssistantPersonal AssistantExecutive Assistant

With a Master of Business Administration degree, I have a strong background in hospitality and event management. I have planned and executed various types of events, from corporate meetings to social gatherings, delivering seamless and memorable experiences for clients and guests. In my most recent role as a Catering Sales Coordinator at Aloft Perth Hotel, I collaborated with different departments to ensure outstanding service delivery and client satisfaction. I provided prompt and personalized quotations, managed and nurtured client relationships, and proactively addressed challenges. I also brought creative and innovative elements to event concepts, enhancing the design and ambience of the venues. Additionally, I excelled in logistics management, budgeting, and vendor negotiation, achieving optimal results within time and resource constraints. Furthermore, I fostered a collaborative work environment, leading and motivating teams for successful projects. I am proficient in various skills related to hospitality, event planning, and project management, such as communication, problem-solving, leadership, time management, multitasking, and creativity. I am passionate about designing and delivering exceptional experiences that exceed expectations and create lasting impressions. I am also dedicated to professionalism and continuous improvement, seeking feedback and learning opportunities.

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Work Background

Catering Sales Coordinator

Aloft PerthCatering Sales Coordinator

Apr. 2024Perth, Western Australia, Australia

Conference and Events Executive

Brisbane Marriott HotelConference and Events Executive

Jan. 2023 - Jan. 2024Brisbane City, Queensland, AustraliaProficiently plan and execute events, collaborating with departments for a seamless guest experience. Provide prompt and personalized quotations for group and catering inquiries. Act as the primary client contact, managing and nurturing client relationships. Ensure outstanding service delivery by anticipating needs and proactively addressing challenges.

Event Coordinator

Small Business & Jobs ExposEvent Coordinator

Aug. 2022 - Oct. 2022Brisbane, Queensland, Australia

Guest Service Agent

Capri by FraserGuest Service Agent

Apr. 2022 - Feb. 2023Brisbane, Queensland, AustraliaExtend a warm and professional welcome to visitors, setting a positive tone for their interactions. Efficiently oversee the check-in and check-out processes for guests, delivering a seamless experience. Skillfully manage incoming calls, routing them to the appropriate person or department.

Research Intern

Private Economic Development Research Board (IV Board)Research Intern

Jun. 2021 - Aug. 2021Hanoi, Hanoi, VietnamConduct comprehensive research on public administration reform and logistics issues. Support Vietnam Economic Forum by facilitating dialogue between government and the private sector. Provide valuable insights and recommendations based on synthesized information.

Event Organizer

The World Scholar's CupEvent Organizer

Feb. 2021 - Apr. 2021Hanoi, Hanoi, Vietnam

Team Leader

Vietnam Internet Association (VIA)Team Leader

Jul. 2019 - Apr. 2022Hanoi, Hanoi, Vietnam

Event Coordinator

Vietnam Internet Association (VIA)Event Coordinator

Jun. 2019 - Jul. 2019Hanoi & HCM City

Interpreter & Personal Assistant

FreelanceInterpreter & Personal Assistant

Sep. 2018 - Dec. 2020Hanoi, Manila & Kuala Lumpur

Tour Operator & Tourguide

Christina's Company LimitedTour Operator & Tourguide

Aug. 2018 - Jul. 2020Hanoi, Hanoi, VietnamEfficiently coordinate bookings for accommodations, transportation, and activities. Lead and supervise a team of tour guides, coordinators, and support staff. Streamline operational processes for efficient booking coordination and team management.

Team Coordinator & Translator

VTVCabTeam Coordinator & Translator

Mar. 2018 - Jul. 2019Hanoi, Hanoi, Vietnam

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