Brandon Petschow

Enterprise Customer Success Manager @Calabrio, Inc.

CanadaCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCall Center TrainerCustomer ServiceClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistService Quality ManagerComplaint Resolution Specialist

I bring over two decades of experience in customer success, having served in both Director and Manager roles. As a Director, I led strategic initiatives, scaled enterprise programs, and shaped long-term vision across teams and departments. As a Manager, I focused on execution—driving client satisfaction, retention, and operational excellence. I’m passionate about mentoring emerging professionals and advocating for sustainable business practices, always looking to create impact beyond the bottom line.

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Work Background

Enterprise Customer Success Manager

Calabrio, Inc.Enterprise Customer Success Manager

May. 2025Greater Vancouver, British Columbia, Canada

Director Customer Care

AritziaDirector Customer Care

Dec. 2021 - Apr. 2025Vancouver, British Columbia, Canada

Regional Manager

Keplr VisionRegional Manager

Dec. 2020 - Dec. 2021Connecticut, United States

Director Of Operations, Northeast

TLC Laser Eye CentersDirector Of Operations, Northeast

Aug. 2017 - Dec. 2020Greater Boston

Area Practice Manager

Banfield Pet HospitalArea Practice Manager

May. 2016 - Aug. 2017Greater Chicago Area

Store Manager

The Container StoreStore Manager

Mar. 2015 - May. 2016Greater Chicago Area

Sales and Operations Management

NordstromSales and Operations Management

Feb. 2010 - Mar. 2015Chicago, Illinois, United States

Contact Center Manager

NordstromContact Center Manager

Jun. 2004 - Feb. 2010Cedar Rapids, Iowa

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