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Work Background
Axury Virtual AssistanceCo-Founder and Head of Operations
Mar. 2020Philippines
Filipina Homebased Moms - FHMomsOnline trainer
Apr. 2018 - Feb. 2023Philippines
Art Deco & Little Havana ToursVirtual Assistant
May. 2017 - Mar. 2022United States* Manage emails and calendar of the company
* Respond to customer inquiries via phone and email, send them reminders and ensure everything is organized.
* Lead the social media engagement and manage the company's website. * Communicate with other team members and disseminate necessary information.
AIGAssociate Process Trainer
May. 2014 - May. 2017Manila, Philippines• Design training program appropriate to the process needed.
• Design course materials and other documents such as manuals, handouts and exercises
• Deliver training program in formal (e.g. classroom), informal (e.g. floor walking) or online (e.g. webinar) settings.
• Evaluate the effectiveness of training program and learning outcomes. • Maintaining appropriate records of learner development and resource allocation.
TeleTechCustomer Service Representative
Feb. 2012 - Mar. 2013Region IVA - Calabarzon, Philippines *Addressed business customer’s inquiry regarding bill and plan management. *Send emails with sales, support and self-service information and web links for products and services, directly to a customer nominated email address. * Provide customers with information on products or services they may have queried or discussed on a call.
kgb Philippines, Inc.Data Content Specialist
Jul. 2010 - Feb. 2012Region IVA - Calabarzon, Philippines• Gather data thru web crawling and callouts. • Search URLS for listing and collect emails and necessary information. • Call clients to validate listing details.
• Edit primary database for UK Directory Assistance. • Take US Directory Assistance calls if necessary
Windata CorporationData Analyst
Oct. 2004 - Nov. 2008NCR - National Capital Region, Philippines• Processed data such as legal documents, mortgages and deeds.
• Indexed book and page and document ID’s of legal documents. • Consolidate legal files on the primary database
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