Navy Federal Credit UnionInternal Service Desk Cordinator Intern
Jul. 2015 - Apr. 2016• First call resolved issues for users with various hardware and software related issues. • Investigated, documented, tracked, and monitored all problems to ensure a timely resolution. • Collaborated with the Field Office Support Section primarily installing, configuring, and maintaining workstations and peripherals. • Recommended and scheduled repairs, via vendors or hands on application. • Performed other stretch assignments or special projects as requested related to area of responsibility.