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Work Background
Confidential ClientsProject Management Office (PMO) Consultant
Jan. 2024Raleigh-Durham-Chapel Hill AreaDeveloped a scalable Agile governance for a marketing agency, resulting in a 30% increase in sprint velocity that sped up the delivery of an e-commerce project at the world's largest car rental company. Worked with executive leadership to convert existing PMOs into Value Management Offices (VMOs), boosting project management maturity by 25% and project success rates by 15% by ensuring Project Managers followed established processes and utilized PM AI tools.
WiproFullstride Cloud Senior Director
May. 2022 - Dec. 2023Raleigh-Durham-Chapel Hill AreaBuilt and strengthened strategic relationships with key stakeholders in Fortune 500 portfolios, resulting in increased client satisfaction and repeat business for an $11 billion global consultancy. Partnered with private equity investors to establish a Digital Transformation Office (DTO) that drove a $5 billion investment in the world’s largest AdTech company, providing a strategic vision for Yahoo’s executive leadership. Coordinated 12 global cross-functional teams, each with over 100 professionals, during the AdTech company's transition to AWS, enhancing business operations and data integration across three global enterprises. Led the implementation of Agile and SAFe methodologies at a leading Health Financial Services company, achieving a 40% increase in Agile maturity across eight workstreams, which boosted development productivity and support for their Electronic Health Records (EHR) system. Utilized Azure DevOps, MS Power BI, and AI analytics tools to create dynamic dashboards for data-driven decision-making and effective stakeholder communications.
Toshiba Global Commerce SolutionsDirector of Program Management & PMO
Oct. 2020 - Apr. 2022Raleigh-Durham-Chapel Hill AreaCollaborated with leadership to re-engineer TGCS Project Management Office (PMO) from a PMI-defined Value Management Office (VMO) to meet modern professional services delivery demands and service-level agreements (SLAs). Coached and mentored 40 PMO Project and Program Managers in executing a $70 million portfolio of strategic projects for major retail clients, establishing clear accountabilities that ensured efficient delivery and high client satisfaction. Developed an innovative Agile Framework that revitalized a two-decade-old delivery approach, successfully launching TGCS's new ELERA Commerce Platform for six critical clients, resulting in $30 million in sales growth. Revamped PMO reporting analytics to enable Project Managers to increase the accuracy of the critical project metrics of Schedule (SV), Cost (CV), Quality (Defect Density), and Customer Satisfaction (CSAT). Established a Talent Development Office for effective resource planning and implemented Smartsheet Project Management Software to prioritize resource allocation across a portfolio of 21 clients.
JLLGlobal Program Director
Dec. 2017 - Oct. 2020Greater Chicago AreaDelivered the most extensive global transformation program within JLL's PDS construction division, from RFP creation, contract negotiation, and pricing to developing the SaaS IT PPM solution. Pioneered Agile Methodology within JLL's PDS organization and leveraged the framework to deliver the cloud PM application in a record four months to over 400 American, APAC & EMEA users. Initiated a global Product Development Lifecycle for the continuous improvement of the Saas product by collecting regional product requirements, resolving raised MVP User Experience UX issues, and executing impactful Go-To-Market (GTM) initiatives, supporting $1.6B in US pre-sales. Leveraged Kotter's change management theory to lead the organizational change management (OCM) initiative by establishing a robust network of change agents, including change champions. Collaborated with the corporate marketing team to devise presentations and produce communications as needed for the business to help launch the user base to 4000 project managers in 92 countries, efficiently managing $36B worth of projects. Co-founder of JLL's Agile Community of Practice (COP), introducing Agile concepts to the company globally via presentations, community blogs, and mentoring programs.
Motorola SolutionsIT PMO ERP/Agile Transformation leader
Jun. 2017 - Nov. 2017Greater Chicago AreaResponsible for optimizing the portfolio of a $60M Oracle ERP/CPQ/CRM Enterprise Applications transformation project, driving the overall project management function, and providing leadership, coordination, and management of the PMO processes and functions post ERP deployment. Developed and implemented new Agile project management processes and policies. Provided training to IT and Business Program Managers to support specific Agile projects and oversaw the transition of the total portfolio of IT projects to Agile best practices, ensuring a seamless transformation. Provided leadership and oversight to a team of project managers responsible for developing resource plans, budget planning, and tracking IT initiatives to achieve target scope, schedule, and cost.
Kenway ConsultingAgile Consultant
Oct. 2016 - Mar. 2017Chicago, Illinois, United StatesCreated new governance controls and milestones, including repeatable and scalable critical Agile Framework Project Management best practices.
Identified opportunities to enhance Agile maturity for Northern Trust's Wealth Management Agile teams, resulting in proactive business feedback, increased sprint velocity with a faster time to market, and higher-quality deliverables for the $18B financial services company.
Leveraged my experience to introduce new Agile & Hybrid Waterfall methodologies into the business and clients, including the creation of an Agile SCRUM training course.
OracleConsulting Practice Manager
Mar. 2015 - Sep. 2016Greater Chicago AreaParticipated in merger activities for Oracle's $5.2 billion merger with Micros Systems, collaborating with C-suite stakeholders to develop strategic roadmaps and product lifecycles that accelerated M&A alignments. Managed $9 million in e-commerce solutions for nine major retail clients, leading cross-functional global teams of 60 professionals consisting of Business Analysts, UI/UX designers, technical architects, developers, and Quality Assurance analysts. Partnered with several clients' Executive Leadership and subject matter experts to craft multiple business strategies that resulted in a product portfolio roadmap aligned with Oracle's e-commerce capabilities, driving an additional $3 million in annual sales. Facilitated the adoption of the Scaled Agile Framework (SAFe) for major retail clients, leading initial Program Increment (PI) planning sessions and SAFe ceremonies to support their digital transformation efforts, such as the introduction of innovative retail car pick up.
Premier FarnellGlobal Portfolio Manager (Contract)
Apr. 2014 - Nov. 2014Greater Chicago AreaResponsible for the delivery of several complex worldwide strategic initiatives for the global leader of electronic products. Drove cross functional collaboration in the UK, US and APac for the development and marketing launch of new electronic product portfolios as part of strategic partnership with leading consumer electronics firms. Partnered with sales, marketing, finance, technology and operation teams across multiple international locations and time zones in for the design, development and marketing of an industry first e-commerce website.
VertexOneProgram PMO Director
Oct. 2012 - Apr. 2014United StatesSuccessfully implemented the Changepoint PPM tool to support an Integrated Transition Management Office (ITMO) for IT and professional services governance of more than 50 utility clients serving over 30 million consumers. Drove project management governance on critical Oracle & SAP implementation projects providing “hands-on” assistance to ensure implementations met strict deadlines and budgets. Conducted due diligence process of several CRM technologies, including Salesforce and PegaSystems, and evaluated build/buy/partner options for supporting VertexOne's product strategy and ROI roadmap. Led the development of the product development and Go-To-Market (GTM) strategy for VertexOne's CRM omnichannel solution by incorporating customer needs to improve marketing cloud, social media, and mobile features, resulting in four new clients and generating $6 million in annual revenue.
VerintSenior Project Manager
Jan. 2008 - Oct. 2012United Kingdom & United StatesLed a Call Center Optimization program to consolidate 15 IT systems into a single Integrated CRM Desktop for a major US utility company. This effort resulted in a 10% increase in sales, a 75% reduction in Average Handling Time (AHT), and a 10% boost in customer satisfaction. The program earned the JD Power Call Center Award for Outstanding Customer Service Experience and CRM's 2011 Service Elite Award, recognizing a focus on customer experience excellence. Led a team of over thirty IT specialists and subcontractors throughout the project lifecycle. We started with requirements gathering and process redesign. We progressed to testing and system integration for a £3M omnichannel and branded e-commerce application for a fast-growing UK insurance company. Directed diverse project teams and offshore resources across multiple global locations and time zones to design, develop, and implement a $2M CRM application for a leading health and fitness company, which immediately reduced AHT by 12%. Implemented an iterative agile approach to deliver the CRM application in a company record time of seven weeks, surpassing the client's expectations and fostering a critical strategic partnership for the company. Collaborated with the Sales team to develop compelling proposals and presentations, supported by high-quality Proof of Concepts. Worked with the product team to regularly suggest improvements to enhance the product and better serve clients. Led project governance initiatives across all projects by designing and delivering a series of PMI & PRINCE2 Project Management Principles training courses to the deployment team.
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