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Work Background
SIS International Research & Strategy ConsultingData Analyst
Jan. 2024
Co-operative Bank of KenyaData Quality Analyst
Oct. 2020 - Dec. 2023o Identify, manage, and coordinate resolution of data governance and quality issues, and assist in definition and framing of data issues and solution alternatives. o Incorporate the bank’s data quality management policies into planning, building and running domains of enterprise IT, as well as conducting a monitoring role to assess adherence to the policies. o Recommend corrective action plans and improvements in the resolution of non-compliance with data quality standards detected through monitoring and auditing of processes and procedures. o Rolling-out Data Strategy solutions to stakeholders and guiding the business in drawing report formats and advice on the best approach to ensure achievement of their expectations o Identification of problems and work towards resolving them by thinking laterally, and identifying and implementing improved work practices. o Support the data management office and data stewards to ensure data assets comply with all governance and protection policy, regulations, agreements, and business rules. o Support the data protection office in implementation of the Azure Information Protection tool through facilitation of trainings to staff across the bank network. o Evangelize the concept of “data as an asset” and the value of understanding the quality of data. o Achieve results through follow-up of projects through to completion, monitoring project progress, managing priorities, committing to achieving quality outcomes, adhering to documentation procedures, and seeking feedback from stakeholders to gauge satisfaction. o Engage stakeholders in data governance to understand the bank's enterprise data and information needs Communicates with influence, confidently presenting communications in a clear manner. o Prepare data and information for making regular report data analysis and perform data analysis for complex data and files.
Co-operative Bank of KenyaICT Service Desk Analyst
Nov. 2015 - Oct. 2020Nairobi, Kenyao First point of contact for incoming service desk requests and support calls and be able to instinctively and effectively work through these cases from the point where they are lodged to final resolution. o Sacco support lead in ensuring Sacco adoption of initiatives such as the Safaricom link managed services, Card Instant Issuing and API services. o Dealing with priority incidents that may arise during the course of duty. Sending out communication to stakeholders and senior management. Monitoring progress of resolution and send updates where necessary. o Ensure prompt communication is sent out regarding any occurrence of incidents and timelines of when the incidents will be restored, planned upgrades/maintenance, system downtime and uptime and any other internal link issues. o Continuously monitor and ensure that all services of the systems are up and running using various monitoring systems. o Contributing to project implementations, carrying out monitoring to identify possible incidents and providing specialist advice to team members throughout the IT department. o In depth knowledge of Banking practices, Bank’s core banking system, Banking Operations, rules, and regulations; local banking procedures and relevant regulations liaise with system vendors to resolve.
Co-operative Bank of KenyaExecutive Banker
Apr. 2012 - Oct. 2015Thika, Kenyao Daily interaction with executive customers to meet their banking needs. o Promoting and cross selling banks services and products o Assist with all new account openings and deposit mobilization. o Managing executive customers banking transactions. o Promoting and cross selling banks services and products. o Adhering to all bank security, audit and compliance requirements. o Maintaining confidentiality of bank records and client information.
Urgent Cargo Handling LtdCustomer Service Executive
Jan. 2011 - Mar. 2012Nairobi, Kenyao Maintain high level of communication and customer service when coordinating the door-to-door movement of household goods. o Knowledge and skill in communicating and coordinating global destination services. o Process all requests relevant information to oversee clearance for exports or imports shipments for the client. o Function as a sole point of contact to both private clients and corporate accounts looking to ensure each house move is completed with efficiency.
Chartered Institute of Marketing-KenyaMarketing Assistant
Oct. 2009 - Jan. 2011Nairobi, KenyaFacilitated in the implementation of marketing strategies for the local Kenyan chapter which is a recognized branch of the worlds leading and most prestigious professional marketing body.
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