Tasha AJ Rye - HR Generalist,

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Work Background

Cosentino's Food StoresHR Generalist / HR Business Partner

Nov. 2021Overland Park, Kansas• Serve as HR partner for 31 retail locations (4,500+ employees) managing employee relations, policy adherence, grievances, investigations, and performance management • Created and led the first company-wide Leadership Training Program in the organization, equipping a combined total of 487 first-time and tenured directors and managers with competencies for leadership success • Coach leaders on progressive discipline, performance improvement plans (PIPs), conflict resolution strategies, and conduct proactive training to reduce turnover and improve management capability • Partner cross-functionally with Operations and Corporate teams to design succession plans and deliver engagement initiatives aligned to company objectives • Oversee compliance for FMLA, ADA, and leave administration processes and participate in Unemployment claim hearings

Cosentino's Food StoresHiring & Employee Relations Manager

Nov. 2017 - Nov. 2021Kansas City, Missouri• Led full-cycle recruiting for high-volume and management roles across multiple locations • Built strategic partnerships with chambers of commerce, universities, and workforce agencies to strengthen the talent pipeline • Facilitated onboarding, orientation, and manager assimilation for new hires • Partnered with store management and corporate directors to identify needs and opportunities • Answered or directed employment and policy questions, partnered with HR Generalist to address employee relations issues as they arise

AloricaManager, Training and Quality Assurance

May. 2013 - Jan. 2015Tampa/St. Petersburg, Florida• Led the training and quality assurance teams for 3 different Tech and Fintech programs - 2500+ combination of onsite and remote employees • Analyzed and evaluated training curriculum and delivery, identified trends and determined skills/knowledge gaps and developmental needs of frontline agents, and proposed appropriate training action plans in conjunction with Ops partners and other internal and external stakeholders in each of the programs • Authored and implemented several process documents to either improve antiquated practices and/or put a process in place to achieve labor efficiency and meet client SLAs, as well as meet all internal and external audit requirements • Managed, on-boarded, developed, and reviewed performance of a team of Trainers and Quality Evaluators to deploy and deliver new hire training and continuing education, accurate and efficient quality monitoring • Created a more collaborative relationship between the TQA and Operations teams to align goals, meet KPls that can be driven from both fronts, and minimize costs

ConcentrixManager, Training Delivery

Apr. 2010 - Oct. 2012Hewlett-Packard* TDM of a Technical Support and Sales program which ramped from 0 to 400+ agents within the first 3 months of implementation * Managed training ramp solutions for 2 product lines * Managed, developed, and appraised performance of a team of 12 trainers to deploy and deliver new hire training and continuing education, provided training in processes and systems, policies and procedures, behavioral coaching and mentoring, time management, leadership training, etc. * Analyzed and evaluated training curriculum and delivery, identified trends and determined skills and knowledge gaps and developmental needs, and proposed appropriate training action plans in conjunction with Operations partners and other internal and external stakeholders * Created and implemented a Training to Operations Transition plan which delivered top tier results while driving down training attrition following the concept of strong and productive outlier management * Interviewed, hired, and onboarded Trainers * Implemented trainer certification plans to ensure quality and effectiveness for each Trainer, conducted Trainer observations and monitored Trainer and trainee performance * Collaborated with multiple departments such as Recruitment to identify correct agent hiring profiles, Learning Solutions to supplement training content, Operations to identify necessary skillsets that can be addressed during Product Training and create value added training materials to support client initiatives as well as effectively manage staffing needs and ensure ratios are maintained to provide appropriate operational support, Human Resources to properly serve out necessary disciplinary actions, Quality to ensure that all training opportunities are addressed to improve overall performance, Program Management/Client Services to effectively manage the implementation and evaluation of client programs * Participated in on-site client review meetings including the development of training programs or interventions

ConcentrixCorporate Trainer

May. 2007 - Apr. 2010Citi Cards

ConcentrixCustomer Service Representative

Nov. 2006 - May. 2007Onstar by GM