Will Valle

Operations and HR Manager

ITBusiness OwnerC-level ExecutiveHRConsultingEntertainmentFinanceEducationCOOHead HunterHR DirectorProduct ManagerHR consultantCall CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterCall Center SupervisorCall Center TrainerTechnical Support AgentRecruiterHR GeneralistHR Business PartnerTraining&Development SpecialistAssistantAdministrative SpecialistAdministrative AssistantPersonal Assistant🎓 StudentExecutive AssistantOffice AssistantResearch AssistantOffice AdministratorProject CoordinatorHR AnalystCustomer ResearcherAdvisorPartnerData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDocument Processor

Will is a dynamic HR and Operations leader with a proven ability to build structure, strengthen compliance, and foster positive workplace cultures. At NES, he designed job descriptions from the ground up to create clarity and accountability, partnered with senior leadership to develop disaster recovery and business continuity protocols, and launched a SharePoint knowledge base that transformed onboarding and training for remote teams. With expertise spanning payroll, benefits, employee relations, and process improvement, and IT support, including call center setup Will is recognized for turning complex challenges into practical, people-focused solutions. Currently pursuing his SHRM-SCP certification, he is committed to advancing strategic HR leadership while driving both organizational efficiency and employee engagement.

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Work Background

Operations Manager

National Exemption Service, LLC.Operations Manager

Oct. 2021 - Oct. 2024Safety Harbor, Florida, United StatesDeveloped and executed operational strategies that improved overall efficiency by 80%, contributing to the company’s growth and profitability. Utilized a hands-on approach to implement lean methodologies, streamline submetering processes, reduce waste, and enhance production capacity, boosting team morale. Actively managed a team of 20 employees, promoting best practices and fostering a culture of accountability, high performance, and collaboration. Oversaw daily HR functions, including direct involvement in onboarding, team inclusion events, and employee support for over 80 staff members, creating a cohesive and supportive workplace. Established performance benchmarks and closely monitored progress, delivering data-driven insights to senior management and making agile adjustments to meet strategic goals.

W2/ Unemployment Specialist

FrankCrum StaffingW2/ Unemployment Specialist

Feb. 2020 - Jun. 2020Clearwater, Florida, United StatesAssisted with clients employees with getting a copy of their W2 Responded to online Unemployment Claims for processing. Employment Verifications.

Tech Support Tier 2

Affinitiv IncTech Support Tier 2

Jul. 2019 - Nov. 2019Clearwater

Business Solutions Representative

Tech DataBusiness Solutions Representative

Nov. 2017 - Mar. 2018Tampa/St. Petersburg, Florida Area

Solutions Associate-Eaton

Tech DataSolutions Associate-Eaton

Jun. 2016 - Nov. 2017Clearwater

Pre Sales-Hardware/ Tech Support

Tech DataPre Sales-Hardware/ Tech Support

Jan. 2015 - Jun. 2016Clearwater, FlSupporting the Sales team on hardware specifications.

Webcast Engineer

Hewlett-PackardWebcast Engineer

Jan. 2011 - Jan. 2013

Help Desk Technician

teleNetworkHelp Desk Technician

Jan. 2011 - Dec. 2011

Bank of America Benefits Solution Representative

TeleTechBank of America Benefits Solution Representative

Nov. 2010 - Jan. 2011Seasonal Work

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Personal Pitch

Efficient Operations & HR Management Services

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