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Work Background
vibefamGrowth Associate
Jun. 2025Singapore
satukelasCEO Office
Mar. 2023 - Feb. 2025Jakarta Selatan, Jakarta, Indonesia- Led cross-functional launch of online TOEFL and TOEIC Test Preparation programs, targeting university seniors requiring graduate competency proof and corporate CSR initiatives. Onboarded 5,000 paid users in 3 months. - Built a customer support team resolving 10+ tickets/hour, achieving 4.8/5 CSAT and a 25% reduction in ticket volume. - Cut operational costs by 74% by restructuring the office email system (reduced licenses from 74 to 20), saving US$410/month (previously US$550, now US$140). Resolved a critical domain suspension issue caused by unpaid vendor subscriptions, restoring full email functionality for all employees.
Wild SolutionsOutreach Specialist
Jul. 2021 - Apr. 202375 Parc d'Activites Capellen, Luxembourg- Recruited and onboarded 150 content creators over a span of 6 months, with each creator generating monthly revenue ranging from $1,500 to $10,000. - Implemented an onboarding method and provided 24/7 support to content creators, resulting in a 90% retention rate and consistent content and revenue contribution for at least 6 months. - Consistently exceeded outreach and engagement targets, achieving top-performer status for three consecutive quarters.
Penabulu FoundationAssistant Program Manager
May. 2021 - Aug. 2021Jakarta, Indonesia- Facilitated communication and circulated information from 50 Civil Society Organizations (CSOs) through regular meetings, ensuring diverse perspectives for program development. - Successfully managed and organized all program-related documents and communication materials, ensuring efficient access and retrieval of information for the team. - Developed strong communication and interpersonal skills while interacting with diverse individuals and organizations, fostering positive relationships and collaboration.
Pustaka LebahAccount Executive
Oct. 2019 - Mar. 2021Jakarta Selatan, Jakarta, IndonesiaPustaka Lebah is a publishing company that has focused on the family and children's market in Indonesia for over 10 years. I served as an Account Executive responsible for driving sales of our products to corporate clients and elementary schools. - Secured a sales deal worth 580 million rupiahs with PT Astra Agro Lestari Tbk for their CSR program during the COVID-19 pandemic, ensuring the delivery of purchased items without returns to more than 30 remote areas and achieving 100% customer success through an onboarding method. - Managed the production of a company profile video and calendar design for Pusat Pengelolaan Komplek Kemayoran, acting as both producer and scriptwriter, and completing the project within the agreed timeframe and budget.
1% StudioJunior Producer
Oct. 2018 - Sep. 2019Bandung, West Java, Indonesia1% Studio is an IP Development studio specializing in producing and publishing original fictional stories and characters from Indonesia. I managed projects with existing clients and fostered community engagement through programs with local artists. - Led the production and publication of a monthly booklet for 3 months for EPSON Indonesia, used as marketing collateral to support printer sales to schools and museums, resulting in a 10% increase in brand awareness. - Spearheaded the digital comic production for Shinzui Ume, releasing 20 titles and 40 Instagram stories over 6 months, leading to a 15% boost in online engagement. - Conceptualized and executed a weekly discussion program, "Chatter Space," engaging local Bandung artists and promoting creative industry dialogue, with an average attendance of 10 participants per session.
VICE MediaVideo Transcriber and Translator
Aug. 2016 - Sep. 2021Kedoya Selatan, Jakarta, IndonesiaAs a freelance video transcriber and translator, ensuring their content reached a wider audience through accurate and culturally relevant localization, particularly targeting young, digitally-savvy audiences interested in alternative culture, news, and social issues. - Transcribed over 20 videos. - Subtitled more than 30 VICE International videos, adapting language and cultural nuances to ensure accessibility and cross-cultural understanding for a wider audience, particularly resonating with VICE Indonesia's target demographic.
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