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Work Background
University of LondonStudent Experience Manager
Feb. 2017 - Feb. 2020London, United KingdomLed and collaborated within a cross-functional team focused on enhancing the global student experience for 50,000+ learners through innovative, inclusive, and values-based communications. Played a key role in fostering student engagement and building a sense of belonging across digital platforms. Key Achievements: Cross-Departmental Collaboration: Chaired monthly interdepartmental Operational Meetings with senior stakeholders to align teams, streamline communications, and drive shared student-focused initiatives. Content Leadership & Editorial Oversight: Co-managed and edited the University’s official student blog, producing engaging, student-led content to promote community, wellbeing, and academic success. Strategic Process Design: Initiated and implemented a cross-team student communications review system using Office 365 tools (Groups and Planner) to coordinate messaging across 9 departments. Social Media Engagement Campaigns: Launched a student-generated study tips campaign on social media, driving high engagement and global participation. Created and managed the "Hello" video campaign, showcasing student voices from across the globe to welcome incoming cohorts and strengthen inclusion. Led enhancements to institutional communications infrastructure by integrating social media share buttons into student-facing platforms. Email Communications Strategy: Introduced upcoding techniques and visual design improvements to increase the effectiveness and brand consistency of mass email communications. Student Services Launch Communications: Developed content and coordinated communications for the rollout of key digital services, including the virtual student card and Nightline confidential listening service. Published Contributor: Authored multiple student-focused articles for the University's online magazine, London Connection. Recognition: Nominated by peers for the internal Rising Star Award for outstanding contribution to student experience innovation.
University of LondonStudent Communications Manager
Mar. 2016 - Jan. 2017London, United KingdomAward-Winning Social Media Strategy: Contributed to the strategic planning and execution of social media initiatives that led to the team winning the Edurank Social Media Performance of the Year Award (International Profiles) in 2017. Targeted Email Marketing Campaigns: Managed large-scale email campaigns through Dotmailer (now Dotdigital), delivering pastoral support communications to over 30,000 students biannually, with a focus on engagement and retention. Campaign Development – Selfie Video Big Idea: Led the initial planning and rollout of the Selfie Video Big Idea campaign, encouraging global student participation and amplifying brand identity. Global Student Engagement & Employability Communications: Coordinated application and communications processes for a range of international Employability and Placement programmes, ensuring timely, accurate, and inclusive outreach. MBA Programme Launch Communications: Supported the development and implementation of communication strategies for the launch of a new Global MBA Programme, aligning with institutional branding and academic goals. Survey Distribution Management: Oversaw the communication strategy for the Digital Student Experience Survey, ensuring accurate and effective distribution to approximately 80,000 students, facilitating critical feedback collection and analysis.
University of St. Gallen - HSGManager & Executive Assistant to the Managing Director
Jul. 2015 - Feb. 2016Sankt Gallen Area, SwitzerlandAppointed as the central point of coordination for all internal and external stakeholders of the 11 time globally ranked #1 Master’s in Management programme (FT Ranking 2011–2015). Served as Executive Assistant to the Managing Director while overseeing programme administration, community development, marketing, and corporate engagement. Managed a rotating team of 27 student assistants and collaborated across academic, operational, and strategic levels. Key Achievements: Programme Operations: Managed daily operations, academic coordination, and administrative processes for 100+ students annually, ensuring smooth delivery of a world-class MSc programme. Community Development: Conceptualised and launched a new student community structure, including co-curricular engagement, peer networking, and alumni interactions. Project Management: -Led the production of key marketing materials (programme brochure, community magazine), collaborating with design teams, faculty, and stakeholders. -Successfully project-managed the programme’s 10-year anniversary celebration, including high-profile alumni, faculty, and corporate guests. Corporate Relations: Acted as liaison for top-tier employers and corporate partners to support student placements and sponsorship initiatives. Team Leadership: Recruited, trained, and supervised student assistant teams (rotating pool of 3–7 per semester), fostering a productive and service-oriented environment. FT Ranking Coordination: Supported data collection and coordination for the Financial Times Global Master’s in Management Ranking, contributing to the programme’s continued #1 status.
University of St GallenOffice Manager & Executive Assistant to Managing Director
Nov. 2011 - Jun. 2015St Gallen, SwitzerlandOffice Manager and Executive Assistant to the Director of the Master of Arts HSG in Strategy and International Management (SIM) - ranked No. 1 by the Financial Times Master in Management Ranking for 5 consecutive years (2011-2015). Highlights: -Drafting Financial Times Ranking Documents. -Updating and project-managing production of all brochures, publications and website. -Managing and developing all communications in the journey from prospective students to students and alumni. -Running the admissions process from prospective questions and application processing to communicating Admissions Committee decision and following through to arrival and start. -Coordinating newly developed community structure. -Managing entire educational schedule and events calendar of the program. -Project manage marketing material; print (brochure & community magazine) and online (website). -Organise collaborative Community events (including exclusive 10 year celebration), company events, graduation events, monthly socials and others (ca. 13 events per year). -Running Social Media platforms and strategy. -Managing individuals and teams of student assistants (in total, 27 student assistants over 4 years, for ca. 1-9 months each). -Merchandise. Responsibilities: FT Ranking Preparations | Admissions | Community Development | Office Management | Student Engagement & Services | Deputy Programme Administrator | HR & Accounting | Liaison Key Partner/Corporate Relations. www.sim.unisg.ch
Erasmus University RotterdamProgramme Coordinator
Mar. 2011 - Nov. 2011Rotterdam Area, NetherlandsStandardizing and improving the existing events, processes and procedures. Re-defining and fine-tuning processes for Programme Coordinator job. Responsibilities: Scheduling and organizing Courses & Events | Accreditation Preparations | Standardizing Processes http://maritimeeconomics.com/
Erasmus University RotterdamProgramme Coordinator & PA to the Director
Jan. 2010 - Mar. 2011Rotterdam Area, NetherlandsPromoted after five months to coordinate all aspects of the MSc in Maritime Economics and Logistics while supporting the Director in high-level administrative and strategic tasks. Managed academic scheduling, student support, and programme logistics in a highly international environment. Key Achievements: Programme Leadership: Oversaw the academic and operational delivery of the MSc MEL programme, serving as the main contact point for students, faculty, and external partners. Strategic Events: Led the organisation of the MEL Decennial Celebration, including logistics, guest speaker coordination, and high-level communications. Accreditation Support: Contributed to preparation and documentation for accreditation and quality assurance reviews. Process Optimisation: Standardised administrative workflows and student services processes, improving efficiency and consistency. Director Support: Provided executive-level support to the Director, including international travel planning, meeting management, and correspondence. Academic Coordination | Stakeholder Engagement | Event Planning | Executive Support | Process Design | Cross-Cultural Communication
Erasmus University RotterdamPA to the Director & Administrative Assistant
Jul. 2009 - Dec. 2009Rotterdam Area, NetherlandsPromoted in five months to programme coordinator, working directly with the Director on administrative tasks for the Offica and the Program. http://maritimeeconomics.com/
Barbican CentreIntern
Jun. 2008 - Jul. 2008London, United KingdomWorking with the Contemporary Music Programmer and his assistant on administrative work of the office. Also assistance in the production department. http://www.barbican.org.uk/
De Montfort UniversityStudent Ambassador
Sep. 2007 - May. 2009Leicester, UKSurvey and guiding visitors around the university. Promoting higher education to school students and giving tours of the university campus. Calling graduates to fill in the National Statistics.
Lunasa CreationsAdministrative Assistant
Aug. 2007 - Sep. 2007Thessaloniki, Greece-Assistant and Administrative work for a small-scale arts business. Assisting Eleni Dimoploupou's arts business by cataloging her products, completing expense spreadsheets, placing orders, answering the phone, running errands, and assisting with preparations for art fairs.
United World Cultural ProductionsAdministrative Assistant
Jan. 2002 - Jan. 2009Thessaloniki, GreeceProject-based, administrative work in music management. This included accompanying the manager to WOMEX (2007) as well as various tours (Savina Yannatou in the Netherlands 2008 and Alkinoos Ioannidis in Rudolstadt 2007)
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