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Work Background
Tech MahindraHead of Special Projects for GCC Region (ROME)
Mar. 2025
Ooredoo GroupDirector IT Operation
Nov. 2019 - Apr. 2025Sultanate of Oman▶️ Key Achievements: 🏆 Spearheaded operational / Service Excellence across all Ooredoo OpCos -Cross regional (GCC) operational strategy definitions for OSS and BSS landscape. 🏆 Reinvigorated operational governance with inter- continental wide technology synergies impacting customer experience and revenue collection for B2B, B2C and B2G with digital CRM / Online Rating solutions combined with business process and peoples transformation. 🏆 Led Customer Experience Management (CEM) project for the Tele2 Group with a budget of €10mil and a subscriber base of over 30 million and presence in 10 European countries. 🏆 Currently managing 250 to 300 staff across domains. 🏆 Overseeing, preparing, and managing P&L budget ranging between 60 to 100 million dollars. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ▶️ Key Contributions & Results ✦ Managing the organization including developing strategic business and sales plans / goals to align with the Corporate's overall business strategy and best practices. ✦ Implementing new initiatives to drive revenue, lower operating costs while ensuring the offered IT solutions and services are competitive. ✦ Driving program execution, securing delivery according to contracted scope and delivery dates. ✦ Mapping out the right mix of external and internal components to strengthen and easily manage multiple stakeholder needs and business growth plans. ✦ Managing project operational relationships with the customer, arranging meetings, customer events and ensuring a high level of customer satisfaction. ✦ Collecting and translating data as well as introduce technology to simplify processes and reduce manual tasks across the supply chain including collection, sorting, processing, distribution, and administration. ✦ Developing and strengthening our market presence by working closely with alliances and delivery partners for all relevant services and solutions.
Huawei TechnologiesHead of Business Enterprise Solution
Jan. 2016 - Mar. 2018Nigeria▶️ Key Achievements: 🏆 Spearheaded and managed BSS $25million mobile business transformation programme for Etisalat Nigeria (9Mobile) –4th largest MVNO in Nigeria with a combined subscriber base of approximately 25 million. A transformation that demanded a total replacement of their legacy CRM and Billing System and complete re-engineering of key business processes impacting the operational model of the organisation. This project went live as planned to budget on the 4th of Feb 2018 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ▶️ Key Contributions & Results ✦ Designed and developed high quality solutions that were scalable, secure, and stable across the enterprise solutions. ✦ Identified, championed, and implemented innovative solutions that exploited existing business opportunities and mitigated existing risks. ✦ Developed and implemented business development strategies and plans to achieve company Sales goals and profitability objectives. ✦ Identified, followed, and closed business opportunities through market research and analysis, industry events, and other sources. ✦ Developed and maintained relations with potential partners and clients including negotiating contracts and agreements. ✦ Led the development of proposals and presentations to potential partners and clients. ✦ Collaborated with cross-functional teams like product development to drive business development initiatives. ✦ Tracked and reported on the progress of business development efforts.
Huawei TechnologiesHead of Business Transformation
Nov. 2012 - Dec. 2016
Tele2 CroatiaProgramme Manager
May. 2012 - Oct. 2012Kenya▶️ Key Contributions & Results ✦ Spearheaded Customer Experience Management (CEM) project for the Tele2 Group with a budget of €10mil and a subscriber base of over 30 million and presence in 10 European countries. ✦ Delivered a solution that understands customer behaviour, thus enabling Tele2 to better design products that meet their customers’ needs. Responsibilities involved the design and acceptance of project plan, architecture / solution artefacts and 3rd party management.
Tele2Chief Business Solution Architect
Apr. 2012 - Oct. 2012ZagrebOversaw BSS Transformation - Customer Lifecycle Management ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ ▶️ Key Contributions & Results ✦ Provided strategic leadership direction in the establishment of a robust and effective channel partner model and sales operations in alignment to compliance with AML/KYC laws and regulations. ✦ Developed innovative vision, strategy, and leadership in all areas of Enterprise Business Product Segments and Solutions. ✦ Led in the identification, analysis and possible development of new market and product opportunities; maintained an active awareness of competitor activity. ✦ Drove the Business modelling from opportunity mapping, product development to execution. ✦ Aligned and integrated with common platforms across the company to exchange knowledge and gain economies of scale. ✦ Ensured all enterprise technology and processes implemented were continually improved to maximize on their returns/benefits ✦ Managed all aspects of projects and vendor related issues in line with best practices ✦ Defined metrics and reports periodically that clearly demonstrated value to the enterprise customers.
Tech Mahindra
Doha, Qatar
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