Cynthia Muthoni

Head of Global resources @Medbill

Medical BillerMedicalCustomer Success ManagerCustomer ResearcherAdvisorTraining&Development SpecialistRecruiterHead of GrowthBusiness Development ManagerEvent ProducerCommunications ManagerConsultingHRSales & BizDevC-level ExecutiveMarketing

In my current role as Head of Global Resources at Medbill, I have led the recruitment, onboarding, and operational integration of over 40 consultants across Kenya. I introduced a training plan tailored for international contractors and internal stakeholders, which helped improve training satisfaction scores by 25% and increased consultant retention by 25% across three countries. These outcomes were achieved by aligning resource planning with cross-departmental priorities and introducing scalable SOPs that reduced onboarding time and compliance errors significantly

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Work Background

Head of Global Resources

MedbillHead of Global Resources

In Country Director

MedbillIn Country Director

Oct. 2023 - Oct. 2024Kenya

Client Service Professional

Ecoworld events ltdClient Service Professional

Mar. 2022 - Apr. 2024Nairobi County, Kenya

Interior Design Intern

Department Of Architecture, Ministry Of Housing & Public WorksInterior Design Intern

Jun. 2021 - Apr. 2023

Showroom Manager

The paint DepoShowroom Manager

Mar. 2019 - Mar. 2020Nairobi, Kenya

Makerting Executive

Nation staff consumer servicesMakerting Executive

Sep. 2017 - Feb. 2019Nairobi ,kenya

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