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Work Background
EYExecutive Assistant to US Advisory Senior Managers
Apr. 2016 - May. 2018Makati• Diary Management – Provided support to senior managers on maintaining and managing key project meetings and the meeting location.
• Calendar Management – Maintained senior manager’s calendar to showcase all key events that needs to be planned.
• Meetings Management – Worked closely with the senior managers and other stakeholders in scheduling/organizing the meeting or conference call.
• Travel Management – Supported the senior managers in booking flight, hotel and ground transportation.
• Expense Management – Submitted and tracked expenses for reimbursement; Responded to inquiries as necessary. • Documentation - Maintained the project database and SharePoint site to ensure all documentations are captured and organized for ease of access.
• Tool Support and Administration – Supported various administrative internal/external tools used across EY office.
• Reports Management – Submitted pipeline and other various reports on a weekly basis.
Se Young GroupExecutive Assistant To The Chairman
Oct. 2015 - Mar. 2016Makati• Provided day-to-day admin support to Korean expatriates
• Checked and answered emails
• Gathered data / research work for executives
• Set up appointment with clients
• Arranged meetings and conferences, including preparing agendas and minutes, and making necessary business meeting arrangements
• Prepared, edited and distributed itineraries, letters, memos and meeting minutes and kept track of events to make sure they are not overlooked
• Made PowerPoint presentation for business development team’s proposals
• Took dictation and managed day-to-day correspondences
• Communicated with clients, head officers and other business associates
• Screened incoming calls, mails and visitors
• Maintained general filing system and all correspondences
• Performed general office duties • Provided refreshment for Chairman and his visitors
• Processed receipts of executives for reimbursement
Asian Development BankAdmin Assistant to International Supervisors
Nov. 2014 - Oct. 2015Mandaluyong, Philippines• Answered telephone and transferred to appropriate staff member
• Greeted clients and visitors
• Created and modified documents using Microsoft Office
• Performed general clerical duties to include but not limited to: photocopying, faxing, mailing and filing
• Maintained hard copy and electronic filing system
• Signed for and distributed UPS/Fed Ex/Airborne packages
• Researched price and purchase office furniture and supplies
• Coordinated and maintained records for staff office space, phones, parking, company credit cards and office keys
• Set up and coordinated meetings and conferences
• Maintained and distributed staff weekly schedules
• Collected and maintained PC inventory
• Supported staff in assigned project based work FIRST ASSIGNMENT: [Nov.18, 2014-Feb.23,2015]
OCO - Office of Co-financing Operations - Japan Team:
• Assisted in selection process of JSP (Japan Scholarship Program)
• Processed requests for advance payment of designated institutions
• Processed requests for liquidation of expenses of designated institutions SECOND ASSIGNMENT: [Feb.24, 2015-May 15,2015]
SERD-Southeast Asia Department-Office of the Director General:
• Helped national staff prepare materials and briefing folders for departmental meetings and other meetings with the President
• Assisted three international staff with their meetings, filing and other service requests:
BSR-Building Service Request
VRS-Vehicle Request System
Airport Pass
RITS-Request for Information Technology Service
Facility Bookings
Food Reservations
Document Log
MAR-Mission Authorization Request
TRA-Travel Request Authorization
RRBT-Request for Reimbursement Business Travel
RAGUS BPOData Analyst
Jul. 2013 - Jan. 2014Ortigas Center, Pasig City• Did data mining, data encoding and data analysis for ACQUIRE LEARNING (it markets the education and training services of a range of Australian education and training providers) to help them make better decisions and utilize data every way possible
• Produced leads to help the sales team in Australia find deserving applicants for their certificate or diploma programs • Classified CVs according to parameters set by the client and input the details to the system
called Salesforce
• Produced daily quota to ensure the target number of students will be met
Market One GlobalMedia Transcriptionist - PROJECT BASED
Oct. 2012 - May. 2013Makati City• Received and listened to video shows and transcribed it into written document using Microsoft Word
• Worked for VISUAL
• Transcribed US - TV programs: court hearings like "Judge Judy", crime scene investigations like "CSI Las Vegas and CSI New York", cooking shows like "Rachael Ray," old game shows, movies, etc., accurately and efficiently using Express Scribe, for dialogue continuity
• Transcribed interviews: Medical, Legal in nature (US, UK, AU clients), Business conferences
• Cleaned up grammatical errors
• Provided accurate transcripts within the expected timeline
Alta ResourcesBack Office Services Representative-PROJECT BASED-SEASONAL
Oct. 2011 - Jun. 2012Ortigas Center, Pasig City• Worked for online shopping account of Kohl's Corporation
(an American department store retail chain)
• Analyzed and categorized customer requests and responded to them depending on the nature of the query via email or through the client software • Gave discounts or offered freebies to qualified and loyal customers
• Analyzed, approved or declined customers’ credit requests based on criteria for eligibility set by the client
Stellar Global Solutions PhilippinesCommunication Assistant/ IP Relay Operator (Project-based)
Feb. 2011 - Aug. 2011Cubao, Quezon City• Served as communication assistant for Purple Communications (offers deaf and hard of hearing text relay services)
• Assisted people with hearing and speech problems in the U.S.A.
• Voiced out deaf person's typed message to hearing called party
• Transcribed real time called party's message to deaf person the fastest way possible
Aegis PeopleSupportRadiobroadcasting Transcriptionist
Jul. 2010 - Feb. 2011Ortigas, Pasig City• Received, listened, transcribed, captioned, edited -- entertainment & radio broadcasting shows from the U.S., particularly shows from NPR (formerly National Public Radio, is a privately and publicly funded non-profit membership media organization that serves as a national syndicator to a network of 900 public radio stations in the United States)
• Followed specific Style Guide for various clients
• Submitted transcribed and edited files within the turn-around time set by the clients
Magellan Solutions Outsourcing IncVoicemail Transcriptionist
Aug. 2009 - Jun. 2010Greenhills, San Juan• Worked for NUANCE COMMUNICATIONS (an American multinational computer software technology corporation that provides speech applications)
• Received and listened to US audio voice mail and transcribed them real time into email or text using the client software • Followed certain Style Guide provided by the client
• Edited voice mail with existing drafts and cleaned up grammatical errors
• Helped in assisting and mentoring newbies in transcribing
SitelCustomer Service Representative
Jan. 2008 - Jan. 2009Eastwood, Libis, QC• Handled customer service related concerns for VIRGIN MOBILE AND VIRGIN BROADBAND (a wireless communication brand in Australia)
• Assisted customers when paying their bills over the phone or online
• Helped customers set up their data support services such as GPRS-MMS, WAP& Internet
• Explained customers bill and provided their account balance
• Performed basic troubleshooting before transferring to technical support
APAC Customer Services IncCustomer Service Representative
Sep. 2006 - Dec. 2007Quezon City• Handled customers’ concerns, complaints and specific delivery requests for CHICAGO TRIBUNE (a major daily newspaper based in Chicago, Illinois, United States, owned by the Tribune Publishing Company)
• Encouraged customers to take part of their subscriber privileges
• Prevented customers from canceling their account
• Answered customer service and billing inquiries, explained billing statement • Answered other queries through email
• Provided necessary information to customers regarding their account
• Gave customers instructions on how to resolve a particular problem
• Provided step by step procedures to customers
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