Angela Atieno

Customer success and call centre operations expert

KenyaService Quality ManagerCustomer Care SpecialistClient Relations SpecialistChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceCall Center TrainerCall Center SupervisorCustomer Support RepresentativeCall Center

Accomplished Operations and Workforce Manager with over 7 years of experience optimizing large-scale call center operations, workforce planning, and team performance. Proven ability to drive process improvements, reduce turnover, and enhance customer satisfaction through data-driven decision-making and strategic leadership. Adept in deploying CRM systems, managing KPIs, and leading training initiatives. Known for delivering results in high-pressure environments and aligning operational goals with organizational strategy

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Feedback from Angela’s ex-colleagues

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Network Power<100 people

Roles

💬83%

Customer Service

🖥️66%

Data Entry

📞50%

Call Center

Geos

🇰🇪66%

Kenya

Work Background

Operations Manager

CCI KenyaOperations Manager

Jun. 2023 - May. 2025Nairobi County, Kenya

Team Manager

CCI KenyaTeam Manager

Jul. 2020 - Jun. 2023Kenya

Customer Service Representative

CCI KenyaCustomer Service Representative

Jan. 2020 - Jul. 2020Nairobi County, Kenya

Requests

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Personal Pitch

Customer Service & Operations Mastery

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