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Network Power<100 people
Roles
💬57%
Customer Service
✨42%
Business Owner
📞42%
Call Center
Geos
🇰🇪42%
Kenya
🇵🇭14%
Philippines
Work Background
Nairobi Water CompanyRegional ICT Officer
Sep. 2015Nairobi• Drive the provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. • Execute strategic technical planning, implementation, performance tuning, and recovery procedures for hardware, servers, peripherals, programs, and software systems. • Configure operating systems and system applications; investigate and analyze feasibility of system requirements and develop system specifications. Identify methods, solutions, and provide project support in order to provide a high level of service to internal customers. • Troubleshoot and resolve hardware/software issues with servers, firewalls, connectivity and network problems. • Daily monitoring of system log files to maximize network security. • Onsite and Remote Administration of servers, laptops, tablets, and cloud-based applications. • ICT Helpdesk administration; back-up of server system, Active Directory, user files, and other network data. • Managed Enterprise Active Directory servers and related components to achieve high availability and performance of the various business applications supported. • Monitor network performance and report any downtimes. • Advise on procurement of modern ICT equipment, software and tools. • Prepare and maintain an updated inventory of all ICT assets and equipment • Prepare periodic data analysis on ICT Hardware and Software breakdown • Analyze user requirements and needs and advise the relevant teams • Prepare accurate and timely reports to the Regional Manager • Ensure adherence to Company ICT standards and Policies. • Ensure conformity with ISO policies and procedures.
Nairobi water companySystem Administrator Officer
May. 2008 - Sep. 2015Nairobi, Kenya• Implement and monitor system controls • ICT Helpdesk Administration • Backup of Server System Data, Active Directory, User Files and any other network data. • Monitoring and evaluating ICT Projects • Liaise with application system vendors and consultants • Ensure adequate user training on all company systems and applications • Prepare accurate and timely reports on ICT Helpdesk system • Ensure effective user assistance and support • Manage ICT Systems related risks • Operating systems user administration and management via Active Directory • Test and implement relevant technical systems upgrades • Ensure quarterly hardware/software Maintenance • Recommend system upgrades and procedure modifications.
Fintech Kenya LimitedHelp Desk Analyst
Jan. 2007 - Jun. 2008Nairobi, Kenya• Delivered Tier-1 level support by triaging user phone calls and assigning trouble tickets to engineers. • Contributed to planning and implementation of policies and procedures to ensure security and best practices regarding design, and implementation and maintenance consistency with company goals, industry best practices, and regulatory requirements. • Anticipated, mitigated, identified, responded to, and resolved problems affecting systems performance, efficiency, and availability. • Properly logged tickets to ensure all service level agreements (SLAs) were met. • Followed up with users to ensure their satisfaction with IT services. • Troubleshot software and printer issues.
Kenya AirwaysIT Operations Attachment
Jun. 2006 - Jan. 2007Nairobi, Kenya• Participated in day-to-day systems administration including initial set-up, configuration, testing of hardware and software platforms, user account administration and upgrade project. • Installed Windows 2000 Professional, printer drivers, network cards and Technical Documents. • Patched cables on PC to ensure continuous availability of IT resources to users. • Performed daily data backups.
Utabibu Sacco SocietyAttachment
Apr. 2005 - Jul. 2005Nairobi, Kenya• Allowed financial leaders to operationalize leadership by reconciling checks, calculating loan balances, and issuing dividend payments to clients. • Contributed to technology support by troubleshooting hardware and systems, and installing Office XP software. • Installed and tested systems software and performed maintenance to ensure a problem free, continuous operation of systems to meet customer expectations.
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