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Work Background
Mastway LLCInformation Technology Manager
Apr. 2024
Better Homes and Gardens Real Estate The Masiello GroupDirector Operations Services
Sep. 2022 - Oct. 2023
Better Homes and Gardens Real Estate The Masiello GroupDirector Of Information Technology
Jul. 2020 - Oct. 2023
THE MASIELLO GROUP LIMITEDDirector of Information Technology
Jul. 2020 - Oct. 2023Information Technology: Responsible for the IT Infrastructure of 35 locations and managing 750 employees and contractors IT requirements. Oversee all technology operations (e.g., network security) and evaluate them according to established goals. Devise and establish IT policies and systems to support the implementation of strategies set by upper management. Analyze the business requirements of all departments to determine their technological needs. Purchase efficient and cost-effective technological equipment and software. Inspect the use of technological equipment and software to ensure functionality and efficiency. Identify the need for upgrades, configurations or new systems and report to upper management. Coordinate IT service providers and supervise technicians and other professionals to provide guidance. Control budget and report on expenditure. Build relationships with vendors and create cost-efficient contracts.
Operational Services: Manage Service Catalog and liaise with superiors to make decisions for operational activities and set strategic goals. Plan and monitor the day-to-day running of business services to ensure smooth progress. Supervise staff from different departments and provide constructive feedback. Manage Project Management Office (PMO). Change and Process Management. Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. Revise and/or formulate policies and promote their implementation. Oversee customer support processes and organize them to enhance customer satisfaction. Evaluate overall performance by gathering, analyzing, and interpreting data and metrics. Ensure that the company runs with legality and conformity to established regulations.
SignifyInformation Technology Service Delivery Manager
Jan. 2015 - Oct. 2019Signify Lighting Systems - 2015 - 2019
Global Service Manager - IT Operations
Introducing new services aligned with the latest technology trends. Responsible for creating and maintaining Annual Operating Plan (AOP), Supplier Management, Global Stock Management, including Asset Management, Hardware Refresh and PC Lifecycle. Select Project Highlights: • Windows 10 Global Transition - Planned upgrade of 15K devices from Windows 7 to 10 globally utilizing SCCM and 3rd Party tooling. • Service Desk and Desktop Support Transition - Planning and executing transition from previous Service Desk and Hardware Supplier to new providers globally.
PhilipsInformation Technology Specialist
Jan. 2000 - Dec. 2014AndoverRoyal Philips Healthcare - 2006 - 2015
IT Project Manager - Post-Merger Acquisition Integration (PMI)
Migrating client server legacy environment post acquisition. Responsible for transitioning Newly Acquired Businesses to the Philips IT Environment including: preparing Active Directory, Profile & Email Migration and application installation and Providing VIP & Onsite Support. Select PMI Project Highlights: • Transitioned 10 Newly Acquired Businesses - Post merger transitioning into Philips IT Landscape, creating a “Cookbook” for all IT Post-Merger Activities. • Designed and implemented WAN, LAN, DMZ and Remote Access (VPN) - Installed network hardware and performed network configuration allowing for transition from legacy network to Philips. • Developed Client Migration Script including Profile & Email Migration and application installation • Provided VIP & Onsite Support - During transition managing teams with travel to multiple locations. • Integrated 10 Companies – Assisted the integration of 50 to 5000 employees worldwide Additional Project Highlights • Mobile Device Management (MDM) - Introduced Vodafone MDM Security solution for mobile devices personally and business owned. • MacBook Support Service - Created a support service for smaller MacBook community at Philips which included remote assistance and device security. Prior Positions Held: Royal Philips Healthcare - Service Lead from 2004 to 2006
Supported a location consisting of 3000+ clients, including manufacturing and production areas.
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