Department of Defense/Army IntelligenceComputer Specialist
Jun. 1987 - May. 1999Washington, DC• Ensured collaboration between client and developer regarding capabilities to be provided. • Developed and implemented or suggested alternative ways of conducting business methods, processes, and resources. • Mentored and led junior team members in evaluating, designing, testing, and implementing assigned projects. My efforts ensured maintenance and development work progressed on or ahead of desired schedule or deadlines. • Created and distributed weekly exports of data. • Processed loaded weekly imports of data and loaded all data dumps and software patches. • Provided and maintained user accesses and acted as a liaison for end-users and external points of contacts. • Supported the integration of software into corporate databases and maintained databases. • Consulted clients and management on options in designing, implementing, and maintaining automated systems to unify and track all property, as well as a timetable, cost estimate, and funding sources. • Created and maintained user manuals, programmers’ manual, and technical manual. In my monitoring of project progress. • Performed problem resolution by diagnosing, adjusting performance, and incorporating changes in documentation. • Ensured project status was provided in weekly status reports. • Collaborated with system performance testing group with developing test scenarios. • Exchanged ideas and information with team members, agency representatives, and contractors. • Responded to helpdesk inquiries, which included but were not limited to diagnosing technical, hardware, and software issues. Assigned and tracked troubleshooting requests and followed through until resolution.