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Work Background
Delphine du ToitMaking Hybrid Workplaces Work
Jan. 2021- Support the transition to hybrid workplaces by assisting clients in developing strategies for delivery of clarity of accountability and performance for staff working from home or blend home/office.
- Leadership training to shift management to leadership - the job is to facilitate the employee's performance through ensuring they have the right resources and feel safe to ask for guidance and support.
- Enhanced employee engagement through assisting managers assiting employees understand and accept the alignment between their job goals and the strategic direction of the organisation.
- Enhanced productivity and engagement through helping teams build a culture of agency, accountablity and collaboration.
AutoWIKI.caCo-Founder
Feb. 2020Halifax, Nova Scotia, CanadaI am the mom in the mom-and-son team responsible for creating the world's first location-aware audio-based tour guide app utilizing text-to-speech and voice recognition software for an accessible, safe driving experience, with associated searchable database infrastructure to provide unique localized tourism experience for travellers in selected global tourism markets. In the three years since we started we have now tested and illustrated our app in 53 countries and have made improvements and enhancements we didn't remotely imagine when we started. The more we use it; the more feedback we get, the more the ideas come about how it can be used far more broadly than just the chatterbox with local knowledge that I had originally hoped for.
International Coach Federation AtlanticPresident
May. 2017 - May. 2018Atlantic CanadaServed on the Executive Board of ICF Atlantic Canada in various capacities from 2016 - 2019.
GAIA InsightsMentor and Coach
Jan. 2017 - Jun. 2023I served as a mentor and a coach on several of the leadership projects GAIA led for various major international clients as well as provided conflict management coaching. GAIA Insights pioneers new ways of leadership development and is a niche provider for customized premium solutions. By partnering to truly understand clients’ needs, GAIA Insights designs and deploys highly engaging learning experiences that caters to the aspirations and expectations of the next generation of leaders.
COACH - MEDIATOR - FACILITATORConflict Resolution Coach and Mediator
Sep. 2010Halifax, Nova ScotiaMy work as a conflict management coach and mediator is anchored in many years of working in highly adverse labour relations environments and political volatility. I shifted from the adrenalin rush of reducing the power of an opponent's argument in negotiations to seeking common ground in creating solutions that work for everyone: moving from win/lose to win/win. My approach has become one of respectful listening; asking powerful questions that provoke deep thought, brings out new insights and that stimulates creativity. My baseline is that my role is to help my clients find a mutually beneficial answer, and to articulate it in a way that will be heard and understood. The situations in which I work vary greatly, but the common denominator is that I work with people who are seeking better ways of resolving disagreements and conflicts on a personal or organizational level. There are multiple factors that feed conflict and the inability to make peace. History, values, personality, experience, word choice, intonation, body language, needs and interests. Extraneous commitments. Culture. So, you may find me in a corporate environment investigating workplace toxicity, or in a not-for-profit building a common understanding of rapidly changing circumstances (e.g. housing crisis during COVID), and with families.
Canada Driceco LtdNon-Executive Director & Strategist
Apr. 2006 - Apr. 2015We manufacture and sell dry ice primarily for food preservation in East Africa.
Dry ice is a product with great capacity for contributing to the UN Millenium Goals. We believe in making a living in a socially meaningful way.
As our strategic plans start to bring our plans to fruition the pressure is on to ensure that we are 100% reliable in delivering food-grade quality dry ice to our customers, big and small while expanding our market to a broader range of appliations, e.g. using dry ice for industrial cleaning such as grain silos and abbatoirs. We're looking for equipment to capture or manufacture our own CO2 to reduce our dependence on an external supplier.
Ascend HR Services Ltd.Senior Consultant and Strategic Advisor
Jan. 2004 - Nov. 2014Dar es Salaam, TanzaniaAscend HR Services is a consulting company based in Dar es Salaam, Tanzania. It specialises in culture change, management and supervisory development, performance management, communication skills, performance measurement, strategic planning and employee/industrial relations. It provides a limited referral service for job/staff seekers - but is not a recruitment agency. Clients to date include:
SABMiller - Tanzania Breweries Limited
Holcim/Afrisam - Tanga Cement Company Ltd
Lafarge - Mbeya Cement Compay Ltd
PPF - Para-statal Provident Fund of Tanzania
AngloGold Ashanti - Geita Gold Mine Ltd. Although I am still a partner in this business it is managed by my partner, Mr. Hamisi Pazi, in Dar es Salaam. My input is primarily to advise on strategic direction and to develop or customise learning resources for sale in East Africa.
Self-employedCoach Mediator Facilitator
Oct. 2003• Alternative Dispute Resolution services, including conflict coaching and mediation across government, corporate, and community organizations, including Standing Offer Agreements with Federal Health Canada (ICMS/SOS/ADRS).
• Workplace skills development facilitator.
• Partner with the Confederacy of Mainland Mi’kmaq to resolve organizational culture issues, building consensus on values to drive a new strategic plan.
• Designed and facilitated leadership/values-embedding programs for Mi’kmaw organizations (e.g., Mi’kmaw Kina’matnewey, Membertou, Nova Scotia).
• Executive and leadership coaching locally and internationally. Example: a 24-month executive program with a Europe-based global corporation in the healthcare field.
• Delivered elder and family mediation; facilitated cultural competence training and coaching for new Canadians; resilience programs for federal teams.
• Partnered with University of Cape Breton and Exxon Mobil as mentor to a team of engineering students from Papua New Guinea.
• Approved supplier of HR, labour relations, and training services to the Nova Scotia Government.
Freelance and GhostwriterThe One who can Write It
Jul. 2003Halifax, Nova Scotia, CanadaI write blogs, articles, literature reviews, research reports in topics of general interest. My areas of special insight/expertise are in human resources management, conflict situations and resolution, the environment, travel, pet care, gardening, the Maritime Provinces of Canada, and Africa. In mid-2015 I completed two very diverse manuscripts: The one is a ghost-written biography which includes a grandfather's diaries dating back to the days of Lawrence of Arabia; the other is a light-read adventure romance, which I co-wrote with my friend Bette Yetman. In November 2021 a remarkable book was published about our evolution from our first use of tools, use of language and collaboration, to where we area today. Megafauna: first victims of the human-caused extinction, by Baz Edmeades tells a fascinating story in a blend of scientific evidence presented with lawyerly precision and vivid entertaining anecdotal illustrations. In the back of that book there are some 30 pages of notes that offer further elaboration, clarification, and identifying sources. That was my project. I wrote those, under direction from the author. And compiled the bibliography. For the next edition I'll do an Index. In the Fall of 2022 I wrote a series of subject-matter related articles for, and edited the website of a Canadian professional organization to improve readability and enhance the user-experience of visitors to the site. Currently I'm celebrating the publication of my own first book: Lessons from my coach...couch. It is the story of my coaching work, from the persective of my extremely observant and opinionated Jack Russell terrier, Farley. Sales are going well and the feedback has been lovely.
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