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United States
Work Background
Highland HomesAgility Architect
May. 2023Plano, Texas, United States · RemoteHighland Homes is an award-winning Texas homebuilder with communities in Dallas-Fort Worth, Houston, San Antonio and Austin who is amping up their digital footprint and innovating in their information technology space. In order to achieve this, I am working with an amazing IT delivery team to implement lightweight practices that bring transparency, collaboration, throughput, and innovation. Using methods from Lean Product Management, Human-centric design, Agility, Kanban, and my personal experience over the past 30 years in competitive IT organizations, we are coaching, delivering, learning, and pivoting and increasing team, customer, and product engagement as well as scaling practices from the product teams up through the portfolio and through the business units to increase productivity and responsiveness.
Third Eye SoftwareConsultant
Jun. 2022 - May. 2023Atlanta, Georgia, United States · RemoteTaking everything I have learned over the past 28 years and helping some new companies
MATRIX ResourcesVice President Of Professional Services
Dec. 2019 - May. 2022Greater Atlanta AreaSuccesses:
Leading a diverse group of coaches, consultants, sales, and engagement leaders in a growing $10m+ organization.
"Chief Agile Consultant" for a large $250m organization that is undergoing its own internal Agile Transformation.
Leads the charge in developing new content, services, and delivery mechanisms to improve the effectiveness of our practice.
MATRIX ResourcesSr. Director, National Agile Practice
Dec. 2018 - Dec. 2019Greater Atlanta AreaSuccesses: Brought together our transformation groups into a strong team of talented change agents who focus on agile coaching, business agility, change management, DevOps, digital strategy, human-centric design, software engineering, and ultimately the delivery of high-quality products and solutions to our partners and clients.
Grew our consultancy from 15 to 35 coaches in 6 months.
Increased "logos" from 15-30 organizations.
Built strong teams to help move the needle of agility and delivery of working products at fortune 50 to start-up organizations.
Coached hundreds and thousands of leaders.
Grew the agile community by working in each of our markets to add to and grow existing meetups where they existed and create additional meetups and groups where they did not.
MATRIX ResourcesDirector of Transformation
Jan. 2018 - Dec. 2018Greater Atlanta AreaAs our Professional Services Practice has continued to grow and change, we recently focused on delivering Digital, Agile, and Business Transformation as a holistic approach to organizations. Because of this myself and two colleagues will be more focused on how we blend these services into an approach that helps the entirety of growing and changing organizations. My role has been to help lead this awesome group of professionals, provide business development support to account executives, executive and enterprise agile coaching to clients, develop products and accelerators, and ask the right questions.
MATRIX ResourcesDirector, National Agile Practice
Mar. 2017 - Jan. 2018Greater Atlanta AreaLeading, along with several partners, the National Agile Practice at MATRIX.
Vision casting, story telling, empowering consulting coaches, growing coaches in major markets.
Building relationships with organizations to provide agile enablement and transformation.
Growing markets from a business development standpoint.
Swarming with the rest of the practice on building materials, methods, and tools to support both our practice and our clients.
Blogging and speaking.
MATRIX ResourcesAgile Coach and Transformation Lead
Mar. 2015 - Mar. 2017Greater Atlanta AreaLeading enterprise transformations for Fortune 100 organizations.
Leading teams of coaches across multiple markets in agile transformation and adoption.
Coaching teams in agile adoption.
Increase the success of software solutions by reducing time to market, meeting customer needs, and improving quality (lower call center volume)
Improve the culture of the teams thus creating high performers.
Building Professional Services culture and collateral.
Georgia-Pacific LLCAgile Project Manager | Agile Coach
Jul. 2014 - Mar. 2015Atlanta, GALed, Organized, and coached multiple agile project teams to achieve a high level of performance and quality in delivering agile projects that meet the business needs of our customer. Managing several concurrent high visibility projects, using agile methods, in a fast-paced environment across multiple business domains. Introduced additional agile engineering, process, and cultural changes to the building products IT organization.
Introduced agile/lean portfolio management
Rocket61Solutions Consultant and Principal Agile Coach
Jan. 2014 - Mar. 2015Greater Atlanta AreaHelping people and organizations (from start-ups to Fortune 50) transform their culture and business footprint using agile. Focused on developing individualized training programs as well as hands on mentoring and coaching.
Greenway HealthDirector - Agile Project, Program, and Portfolio Office
Nov. 2013 - Jul. 2014Carrollton, GADevelopment of Agile Project, Program, and Portfolio Office including initial 10 scrum masters and agile program managers)
Responsible for scaling agile/scrum at a growing medium-sized company with primary focus areas of:
Agile Enterprise Coaching
Project and Portfolio Management
Methodologies (MSF Agile, Scrum, and Kanban)
Agile Innovation
Scrum/Agile Training
Greenway HealthAgile Project and Portfolio Manager
Nov. 2012 - Dec. 2013Carrollton, GAAgile project manager and Portfolio Manager for Greenway’s flagship software application and ancillary product lines focusing on implementing Portfolio and Project Management best practices. Working with developers up to VP-level team members, we decisively changed the culture to adopt Agile culture, methodologies, and engineering practices to increase the value we provided our customers/clients. Key accomplishments and responsibilities:
Full implementation of Microsoft Project Server and Team Foundation Server
Using MSF Agile, we focused on creating agile teams with value-based product backlogs.
Solidified and implemented (with other key and wonderful individuals) production support practices, release best practices, and enterprise agile scaling across up to 16 teams and multiple products.
Greenway HealthProject Manager
May. 2011 - Nov. 2012Carrollton, GA and Deerfield, ILSuccessful Agile Project Manager and ScrumMaster through the development of three releases of Walgreens EHR Software
Blended agile (specifically scrum) practices into a waterfall project. Coached several teams through agile concepts and cultural changes
Helped with transformation of the team from a small seven person team to a multi-team organization with over 90 members including both co-located and remote team members.
Joshua JackPrincipal Leader
Apr. 2011Greater Atlanta AreaFractional Executive and leadership coaching
Public and private speaking engagements
Training and coaching in organizational development, practice and process determination, and solutioning
Joshua JackPrincipal IT Consultant
Mar. 2005 - May. 2011Asheville, North Carolina AreaAgile Project Management and consulting to software development, IT, and design organizations.
Business and IT process analysis to small to medium sized organizations (corporate, medical and religious fields). Business development (business plan, corporate registration and setup, future planning) through client technical requirements gathering. IT Planning, network planning and implementation (secure wireless, managed networking), server planning and installation (virtual servers, clusters, etc.) based on client drivers and requirements as well as external drivers. Provide sound reinforcement design for large and medium sized churches (working with the architect and MEP engineers in integration) using best practices and dealing with all involved personnel.
Large-scale implementation of networks, servers, and support staff using traditional and agile methodologies
E-commerce and web portals development for clients using several standard web technologies and using agile even in client waterfall constraints
Titan Corporation (now L-3 Communications)Manager Program Projects
Mar. 2003 - Jan. 2005Marietta, GASuccessful (on time/under budget) project management and implementation on several key projects Managed Apple support team for enterprise while working with Senior sales staff at Apple for enterprise roll out of Apple equipment. Direct Supervision of 5 Technicians and 1 System Administrator. SLA (Service Level Agreement) Driven.
Provided technical and business analysis to other Sr. Staff level managers as well as to C-level clients. Successful delivery of solutions in Board Meetings, Public Arenas, and small groups of all technical/business levels.
Tanner Health SystemNetwork Engineer
Aug. 1999 - May. 2001Carrollton, GADeveloped and scripted key cutting edge technologies. Network Cable Documentation
Installation of PCs, Labs, equipment, devices, network equipment, Servers and other modalities.
Full experience from "cradle to grave" with technology management. Worked with mass deployment, developed refresh schedules, grant writing, emerging technologies. Responsible for all network and server technologies including maintenance, installation, backup and recovery, etc. On-call 2nd tier support.
Cobb County SchoolsTechnology Support Team Lead
Nov. 1998 - Aug. 1999Marietta, GAAssisted in the Development and implementation of state technology plans.
Developed and scripted key cutting edge technologies.
Team leadership position for five technology support technicians.
Network Cable Installation to installing PCs, Labs, equipment, devices, network equipment, Servers and training. Full experience from "cradle to grave" with technology management. Worked with both Field Services and Network Services, providing security services for critical network applications and systems.
Assisted in the development and implementation of key Y2K-related mitigation upgrades for 125 sites.
Provided server and workstation support in large and complex Novell environment including full implementation of NDS, GroupWise, ZenWorks and more.
Carroll County SchoolsTechnology Support Specialist
Aug. 1995 - Nov. 1998Carrollton, GADeveloped and implemented technology plans.
Developed and scripted key cutting edge technologies. Managed professionals and entry level personnel.
Network Cable Installation to installing PCs, Labs, equipment, devices, network equipment, Servers and training. Full experience from "cradle to grave" with technology management. Worked with mass deployment, developed refresh schedules, grant writing, emerging technologies. Responsible for all network and server technologies including maintenance, installation, backup and recovery, etc.
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