Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
QA Engineer II
ToastQA Engineer II
Apr. 2023Omaha, Nebraska, United States
QA Engineer
ToastQA Engineer
May. 2022 - Mar. 2023Omaha, Nebraska, United States
Network Expert
ToastNetwork Expert
Nov. 2021 - Apr. 2022Omaha, Nebraska, United States
Network Specialist
ToastNetwork Specialist
Feb. 2021 - Nov. 2021Omaha, Nebraska, United States- Analyzed performance of technical support activities and documented resolutions; identified problem areas and opportunities, devised and delivered alternative solutions to mitigate risk and to prevent future problems. - Collaborated with T2 agents and managers across other departments & channels to: Resolve escalated issues Isolate & triage bugs found in recent firmware updates. - Created resources and distributed information cross campaign to enable other Toasters and provide a better experience for the customer. - Assisted in nesting & shadowing Care Agents to identify performance gaps, provided coaching to optimize/inform training plan, as well as additional mentoring after onboarding.
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Cat on Intch
IT
1025955 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
ITQA Engineer
68396 people
17
Business Analyst
19
Software Tester @ Vega Cloud
16
Software Engineer @ Brisk management