Protocall Communications Inc.Client Services Representative
Jul. 2024 - Jun. 2025Washington DC-Baltimore AreaLed cross-functional project teams in the successful delivery of IT infrastructure, product development, marketing campaigns, ensuring alignment with strategic objectives and stakeholder expectations. Developed and managed project plans, including scope, schedule, and budget, resulting in KPI increases by 15%. Coordinated with clients and internal teams to define project requirements, deliverables. Implemented risk management strategies to identify potential issues and proactively address them, reducing project risks by 15%