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Work Background
Lead Systems Operations Engineer
Wells FargoLead Systems Operations Engineer
Jan. 2020 - Jul. 2024Delta, Colorado, United StatesLarge scale planning of computer systems and network infrastructure for IT operations supporting approximately 400 servers, 60+ databases and 16 applications in 6 data centers nationally. Team Lead of 5 infrastructure and senior system operation engineers. Goals focused on: • Ensure infrastructure and application software meets or exceeds policies, audit and security requirements. Update and enforce enterprise standards to ensure federal banking regulation compliance. • SME and consultant for technology teams involved in complex broad scale impact initiatives to ensure infrastructure design is efficient, scalable and meets all controls and standards. • Automating playbooks for various processes, scripts, Venafi certificates, and BCP / DR, utilizing Ansible, AutoSys, AutoSys EPL, Python, Scripting and Playbooks. • Plan and execute a database migration of 62 databases to two new data centers. Outlined the project plan and milestones including a phased approach for migration. • Planned and executed the migration of 187 services from one domain to another with no failures. • Planned and managed the technical refresh of 366 servers due to end of life of the OS and application software. Addressed issues of resource shortages and testing shortfalls to ensure the quality of product. • Plan and manage software upgrades for 13 critical applications supporting 9 lines of business. • Mentor technology teams and team members in deep dive analysis for application performance, capacity planning, design for load balancing (F5, NSX), and new server builds. • Complete risk analysis for application upgrades and technical refresh for daily operations. Ensure audit findings and risk items are mitigated and controls are put in place to ensure quality.
Assoc. VP - Lead Systems Support Consultant / Infrastructure Engineer
Wells FargoAssoc. VP - Lead Systems Support Consultant / Infrastructure Engineer
Jan. 2016 - Jan. 2020Delta, Colorado, United StatesLed the infrastructure and operation software implementation and maintenance, related to Consumer Technical Operations, through all phases of SDLC and the production life cycle. Oversite of 350 servers, 12 applications and 5 engineers. Core responsibilities: • Ensure the capacity, structure and soundness of computer infrastructure to drive continuous improvement of the customer experience. • Conduct internal functional testing, support full user integration testing, performance testing and regression testing to ensure the infrastructure performs above requirements. • Deep dive into performance and tuning issues. Utilize Tomcat, Pega Rule Process Commander (PRPC) to debug systems. • Document, implement and adhere to strong controls for audits, risk and compliance ensuring a better customer experience including security. • Led capacity planning efforts to balance current and future needs while optimizing productivity and preparing for unexpected loads. • Continuously identify and implement automation elements to eliminate manual processes, improve quality and productivity.
Lead Systems Support Analyst
Wells FargoLead Systems Support Analyst
Feb. 2008 - Jan. 2016Delta COLead Systems Support Analyst – 6 years. System Business Analyst – 2 year Plan and execute system and application upgrades and technical refresh activities for 7 systems on various OS. Ensure all security, policy, audit requirements are met including Sarbanes-Oxley. • Ensured new security policies and audit findings are understood. Design and implement solutions. • Led preventative maintenance, upgrades and enhancements for 7 critical applications. • Create and maintain SLAs. Update security, business continuity and disaster recovery plans. • Manage risk, BCP, and SOX audits and reviews.
Technical Project Manager
Wells FargoTechnical Project Manager
Aug. 2006 - Feb. 2008Delta, Colorado, United StatesResponsible for program and project management of support the business Initiatives, as well as software development and integration projects from conceptualization through implementation. This includes phases such as analysis, requirements definition, technical design, build deploy and capture value. Projects include management over the integration, and deployment of financial management systems. Additional projects may include custom development or integration of time various WebSphere and e-commerce applications. Also responsible for technical review for infrastructure and exiting middleware upgrades and refresh
Environmental Manager/Technical Manager
Verizon Business (Contingent)Environmental Manager/Technical Manager
Jan. 2006 - Jul. 2006Colorado Springs, Colorado, United StatesOrchestration of the full development and production life cycle of over seven (7) major projects with up to thirteen (13) components each across a SOA architected environment. Responsible for the integrity of SOA environments within a group. Creating and enforcing standards technical product standards. Hardware, Software, Application resource tracking, and growth management. This includes upgrades, fix packs major releases involving, WebSphere Application Server, Actional, WebSphere ICS, Message broker, MQ, Workflow resource management, database’s and the AIX OS. Engineering design for the environment as new applications were to be placed into as well as insuring a full path to production. Ensuring that scripting is in place in order to correctly start and stop each middleware package in the proper order as well as the applications running on them.
Information Technology Technical Manager
MetavanteInformation Technology Technical Manager
Mar. 2003 - Dec. 2005Milwaukee, Wisconsin, United StatesResponsible for: Outlining the solutions, all aspects of design (macro and micro) Hosting, Product Development, strategic planning, implementation, and operation of 8 IBM S/390 mainframes, 700 NT and 450 Sun client server-based technology environments. Managed yearly budget totaling $5M. Negotiated 1-3 year vendor software agreements ranging in value from $5M - $15M. Performance tuning for e-Business Applications, WebSphere and other Middleware Software Responsible for Autonomic Computing as well as various Tivoli Product integrated into e-Business Applications. Develop product concept proposals and life cycle plans for new products. Define and prioritize enhancements to existing products. This includes the creation of requirements specifications, release notes, feature lists and specifications. Develop and drive new product and enhancements releases. Responsible for Tier four support to all middleware software and e-applications. Responsible for insuring application testing prior to deployment in production. Manage gathering and analysis of information on competing products in the marketplace. Create a process for systematically and consistently gathering competitive intelligence. Work with the Marketing, Services and Sales on all aspects of product specifications, position and releases. Position products and technology among competing technologies. Establishing policy and strategies to ensure appropriate management of the organization's information resources Establishing policy and strategies to ensure appropriate management of the organization's information resources to support corporate goals and objectives. Streamlining business functions, identifying cost reduction opportunities, and defining new revenue streams. Designed and implemented customized Onyx and Saleslogix solutions for small and medium sized banks and financial services companies. Designed and implemented numerous Siebel solutions for the largest 100 banks.
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