BigCommerceProgram Manager, Learning & Development
Jan. 2022 - Jan. 2024- Led a multi-year migration program transitioning compliance training assets and user data across seven cross-functional teams, establishing a repeatable program framework covering milestones, governance, risk and issue management, success metrics, and retrospectives, effectively reducing annual platform costs by ~$120K.
- Drove the Docebo–Salesforce integration to strengthen Partner Certification data integrity, defining schedules, dependencies, and risks across four teams and delivering executive-level status and outcome reporting throughout the program lifecycle; outcomes contributed to an 85% year-over-year revenue increase.
- Established and led quarterly roadmap planning across L&D teams supporting multiple product areas, improving cross-team dependency visibility, accelerating blocker escalation, and increasing program transparency for both leadership and individual contributors.