Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💰100%
Investor & VC
🔥100%
Startup Founder
💸100%
Marketing
Geos
🇮🇳100%
India
Work Background
Rare BillionsChief Customer Success Officer
Nov. 2023In my current role, I drive organization-wide alignment of customer success vision with enterprise
growth objectives, ensuring value realization and customer-centric planning. I coordinate with cross-functional
teams to develop customer-specific technology features and implement multi-dimensional customer
segmentation strategies. My responsibilities also include designing onboarding frameworks, deploying real-
time feedback mechanisms, and establishing governance protocols to manage complex issues effectively. I
lead multifunctional squads to execute high-impact customer success mandates tied to strategic KPIs, serving
as a trusted advisor to key clients.
Achievements: I have successfully elevated customer satisfaction metrics, boosted annual customer retention,
and achieved significant growth in product adoption across key enterprise clients. Additionally, I have reduced
client escalations and compressed average time-to-value through streamlined onboarding processes.
ElevateConsulting Program Director
Sep. 2022I directed the end-to-end execution of client onboarding programs, ensuring seamless transitions
and value delivery. My role involved facilitating communication between internal teams and client
stakeholders, capturing customer feedback, and defining program-level governance structures. I authored
detailed project plans and constructed risk mitigation frameworks to ensure predictable execution and
accountability.
Achievements: I delivered multiple enterprise implementations within compressed timelines, achieved high
engagement success scores, and institutionalized reusable onboarding templates across business units.
Intent AI, Inc.Co-founder, Chief Customer Success Officer
May. 2022 - Dec. 2024
Elevate ServicesVice President, Operations Excellence and Customer Experience
Feb. 2014 - Apr. 2022Mumbai Area, IndiaI conducted comprehensive audits of global delivery operations, developed a customer
experience maturity model, and designed enterprise-wide capability enhancement programs. My
responsibilities included spearheading automation initiatives, leading operational integration programs post-
acquisition, and partnering with global leadership teams to align operational optimization programs with
transformation mandates.
Achievements: I improved end-customer experience scores significantly, achieved effective ROI through
targeted automation, and seamlessly integrated multiple units into Elevate's operating model.
Elevate ServicesDirector, Program Transition & Transformation
Feb. 2014 - Sep. 2021I directed large-scale client transitions and program setup initiatives, ensuring alignment of
expectations and delivery approaches. I engineered governance-aligned program management methodologies and defined structured change management frameworks. My role also involved collaborating with pre-sales
teams to scope client opportunities and develop transition strategies.
Achievements: I successfully transitioned multiple enterprise clients with a 100% go-live rate, enabled the
adoption of program governance across regions, and contributed to an increase in RFP win rates.
TalentEaseVP Business Development, India (West)
Oct. 2013 - Feb. 2014Mumbai
Integreon Managed Solutions Pvt. Ltd.Director, Account Management and Learning & Development
May. 2007 - Feb. 2013Mumbai Area, India
HammondsDirect Conveyancing Pvt. LtdTeam Leader - Operations 2005
May. 2005 - Feb. 2007Workflow management including job assignment to lawyers; overall team size of 35 Established a strong governance model with the Operations Director (UK), local Managers and Trainers to efficiently manage team performance and plan remedial training Managing all macro MIS reporting Contributing towards creating refresher training manuals and guides Team appraisals Effective dispute resolution and conflict management Designing solutions to absorb work type; travelled to Bradford, UK to plan the project implementation Took on the HR, Finance and Admin responsibilities for the captive centre during the local Manager's absence for 4 months Select Achievements o Was promoted to Team Leader within 4 months of joining the organization o Cross trained the entire team on all functions i.e. Document Processing, Title Checking, Office Copy Requests, Scheduling and Complex Job Management o Increased volumes for the captive centre from 2 clients to 11 Clients within 6 months of joining the organization o Received a letter of appreciation from the Director of Global Operations for successfully managing the captive centre in the local Manager's absence for 4 months
eFunds International Pvt. LtdTeam Coach - Operations
Jun. 2003 - May. 2005Document and Call Quality Assessments for a team of 40 associates Managing Team MIS reporting Maintaining a strong governance model with the Client for Call Calibrations, discussing team performance and next steps Working with the local Managers to design solutions for more complex job types Working with the Client to design refresher training modules and cross training the team Select Achievements o Was promoted to Team Coach within 13 months of joining the organization o Won the trophy for Best Performer of the Quarter o Was a part of the Employee Assessment Survey Project, reporting directly to the Service Delivery Leader of the process
Om Shree Poojyaya Jewellers & Dream Creators respectivelyWeb Designer & Copy Writer
Jan. 2000 - Dec. 2002
Intch is a Professional Networking App for the Future of WorkSee more people like Krupali on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
16
Emcee / Presenter
15
Consumer Insights and Business consultant
16
Project manager
76513 people
38
Head of Business Assurance @ Wave Money
17
Manager @ JFSB Global Private Limited
17
Director of Operations