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Work Background
Innovatia Technical Services Inc.Senior Technical Writer
May. 2021Pune, Maharashtra, India
NICE LtdSpecialist Technical Writer
Dec. 2018 - May. 2021Pune Area, India
AvayaSenior Technical Writer
Mar. 2015 - Aug. 2017Pune Area, India
CapgeminiDeputy Manager - Technical Documentation
Mar. 2014 - Mar. 2015Pune Area, India
IBMSenior Information Developer
Nov. 2009 - Mar. 2014Bengaluru, Karnataka, India
Tata Consultancy Services Limited (TCS)Senior Quality Analyst
Jul. 2007 - Nov. 2009Mumbai Area, India
Electronic Data SystemsIncident Management Specialist
Jan. 2005 - Jun. 2007Mumbai Area, India
Orios Venture PartnersSenior Customer Service Executive
Feb. 2003 - Dec. 2004Mumbai, Maharashtra, India• Conceptualized & designed a training manual for the order processing team. • Provided order processing and logistical support for global B2C E-commerce portals belonging to the company. • Mitigated all customer service queries and escalations promptly. • Reported defects and technical issues to the development team so that there is no interruption to operations.
The Indian ExpressResearch Intern
Apr. 1997 - Sep. 1998Mumbai, Maharashtra, India
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