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Work Background
WizybotCustomer Success Executive
Jul. 2024ColombiaI am responsible for our clients' installation, onboarding, and successful configuration of Wizybot. I make sure that our clients are taking full advantage of the application. I'm in charge of client onboarding starting with the installation and during the adoption phase, being their first point of contact, building strong relationships, understanding their needs, and solving the issues they might face.
Amkor TradeMarketing Intern
Jul. 2024 - Dec. 2024Bogotá, Distrito Capital, ColombiaI managed and executed a wide range of marketing initiatives — from designing content in Canva and managing social media channels to creating product descriptions and maintaining the company’s Shopify website.
Affinity Management Services, LLCCSR Representative
Sep. 2023 - Jul. 2024Distrito Capital, ColombiaBrindo soporte a clientes, contractors y clientes potenciales vía telefónica, mediante correo y la plataforma Dynamics de Microsoft. Por otro lado, brindo soporte en back-office con el procesamiento de documentos recibidos por las oficinas de abogados; así mismo, desarrollo distintos proyectos del área administrativa de la compañía.
Executive TransportationCSR and Sales representative
May. 2023 - Aug. 2023Bogotá, Distrito Capital, ColombiaReceive incoming calls, emails, and chats from clients interested in making transportation reservations in the United States and the world, resolving doubts regarding the service offered. I must also make calls to potential clients to close negotiations, keeping all the documentation in the CRM platform.
CiscoLifecycle Program Manager
May. 2020 - Apr. 2023Bogotá, Distrito Capital, ColombiaI had to profile enterprise customers that have signed contracts with the company, and I had to set strategies to onboard them in specific programs and projects making sure that we had a successful customer experience, contributing to the loyalty of my client portfolio with the company.
Wizybot
Colombia
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