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Work Background
University of Nevada-Las VegasAdministrative Assistant
Nov. 2021Las Vegas, Nevada, United StatesManage ticketing systems (TeamDynamix).
- Process and audit telecom billing and T-Mobile charge rules in alignment with internal policies and timelines.
- Coordinate between departments for account setups, port activations, and number changes.
- Develop and maintain SOPs, training materials, and onboarding documentation to support consistent team performance and knowledge sharing.
- Provide training and procedural guidance for new AA2s.
- Monitor and triage multiple department inboxes to ensure timely response and task delegation.
University of Nevada-Las VegasAdministrative Assistant II
Oct. 2019 - Nov. 2021• Provided customer service, clerical and front counter support • Assisted in all front desk and back office operations
• Resolved all customer service issues and escalations
• Assisted at cashier stations
• Processed citation payments and parking permit sales
• Communicated professionally and in a welcoming manner with students, faculty, and the general public over email, in person, and over the phone
• Completed various administrative projects such as scheduling all Citation Appeal Hearings with appellants and the Boyd Law School, processed all Citation Appeal Refunds, and communicated Appeal Hearing results to all Appellants.
• Assisted with mass Parking Permit Refunds during COVID-19 shut down.
Iovino MasonryProject Coordinator
Jun. 2016 - Oct. 2019Las Vegas, NevadaCoordinated material procurement for multiple concurrent masonry projects, ensuring timely delivery of supplies for block wall and stone installations.
- Managed creation and distribution of Job Start Packets and job numbers to support project kickoff and planning for Project Managers.
- Processed accounts receivable and project billing, maintaining accurate financial records for block wall projects.
- Supported the Chief Estimator by assisting with bid preparation and quantity takeoffs for new project proposals.
Liaison Holdings LLCDirector of Employee Relations
Dec. 2013 - Apr. 2016Las Vegas, Nevada● Interviewed and screened potential new hires
● Conducted orientation and training for new hires
● Processed billing and bi-weekly payroll
● Created and implemented the exit and interview process, created job descriptions, and maintained more than 50 confidential personnel records.
● Increased office organization by developing more efficient filing system and customer database protocols ● Developed and wrote Liaison Behavioral Health & Community Outreach's first employee manual outlining all proper business procedures and office policies.
Liaison Behavioral Health & Community OutreachEmployee Relations Coordinator
Jun. 2012 - Dec. 2013Las Vegas, Nevada● Interviewed and screened potential new hires
● Conducted orientation and training for new hires
● Processed billing and bi-weekly payroll
Traci Grossman MDFront Desk Receptionist
Feb. 2010 - Jun. 2012Las Vegas, Nevada• Provided customer service to all patients and assisted in all administrative duties
• Processed patient co-pays
• Scheduled appointments
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