Calibrate ConsultingSenior Programme Manager
Jun. 2021 - Jan. 2022London, England, United KingdomSenior Programme Manager and Head of the Programme Delivery, Change Governance function at Calibrate, building programmes of work and ensuring smooth client engagement. Key responsibilities: Programme / Project delivery - Scope, plan, deliver excellence, on time and to budget. Implement a Programme/Project Management/PMO strategy developing new and innovative ways of change delivery/governance for both internal use and as a “go to market” client offering Building and maintain strong partnerships with clients, working closely with them to identify growth opportunities and advocate new services
Product review and enhancements Product Pre-sales Lead client comms: regular calls and meetings
Senior point of escalation for crisis / client management
Accountable for keeping teams on track with tasks in cross channel client roadmaps and plans
Maintain client profitability by managing resource, deliverables, invoicing & billing