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Work Background
FortreaProject Coordinator I
May. 2023Raleigh, North Carolina, United States
Labcorp Drug DevelopmentStudy Startup Specialist
Jul. 2021 - Sep. 2022Raleigh, North Carolina, United States
HaysJunior Business Analyst
Jun. 2020 - Jul. 2021Raleigh, North Carolina, United StatesGenworth Mortgage Insurance • Conduct research, use proprietary decisioning tools and address lender inquiries within service level agreements (SLAs) • Multi-task to handle multiple loan workout products while maintaining departmental, legal and investor guidelines • Minimize company loss by negotiating borrower contributions related to specific loan workout options
Unified Women's Clinical ResearchClinical Research Intern
Feb. 2020 - Mar. 2020Raleigh, North Carolina• Maintained essential documents in regulatory binder/investigator site file and study patient binders • Assisted coordinators with laboratory collection and storage, performing study visit procedures, verifying/documenting IP/IMP and assembling materials for study visits per protocol. • Gained understanding regarding entering subject data into EDC (Medidata Rave), and e-source documents (CRIO), screening/enrolling subjects, randomization (IWRS), obtaining informed consent, scheduling study visits and reviewing protocols for inclusion and exclusion criteria.
Clinical Research FastrackClinical Research Trainee
Jan. 2020 - Feb. 2020Raleigh-Durham, North Carolina AreaMy 228 training hours covered the following: ICH-GCP E6 (2)-GCP CERTIFIED FDA regulations Title 21 CFR Part 11. 50, 54, 46 Data Management Informed Consent Process Clinical trial operations from feasibility to close out GDP following ALCOA-C principles Identification and reporting AEs and SAEs Quality Assurance, Monitoring and Query Resolution Comprehension and Execution of Clinical Trial Protocols Monitoring regulatory binder, housing essential documents including but not limited to: Form 1572, DOA, Training logs, and other investigator site file (ISF) documents
SourcepointResidential Contract Specialist
May. 2019 - Sep. 2019Manage the end-to-end quality, completion and timeline of residential real estate transaction contracts meeting total average turnaround and client productivity standards Coordinate with buyers regarding complete seller requirements for contract quality review support while reviewing for accuracy and completeness. Monitor and track for client service level agreements (SLAs) using Microsoft Excel, Word and Outlook. Execute purchase contracts and drive process efficiency within recommended timelines.
IBMTeam Leader/Supervisor
Jan. 2014 - Jul. 2014Raleigh-Durham, North Carolina AreaDirected a staff of 15 call center associates providing customer assistance. Addressed escalations, monitored specific call metrics, lead team training sessions, and administered performance evaluations. Monitored, evaluated, and provided follow-up regarding financial collection reporting benchmarks within investor and industry compliance guidelines. Coached and developed associates on metrics driving overall financial results and budgetary goals for the business unit and organization. Reported weekly/monthly team metrics and compliance to senior management.
IBMSenior Business Operations Associate and SAFE Officer
Sep. 2010 - Mar. 2019Raleigh-Durham, North Carolina Area• Conducted comprehensive credit, financial and budget analysis, and examined application for retention alternatives; critically evaluated all documentation to mitigate underwriting risk. • Reviewed and finalized loan modification contracts for accuracy prior to final contract production. • Facilitated collections efforts, generated productivity reports, and utilized MS Office Suite applications for portfolio management. • Spearheaded projects for mortgage loans with a strong emphasis on risk mitigation, client service excellence, problem solving, documentation accuracy, and regulatory compliance. Untilized technical applications were used such as IMPACT, MS Excel, SCI, Sharepoint and MSP/3270. License: NMLS license in 7 states (NC, GA, FL, IL, WV, AL, AR).
Citi Fund Services Ohio, Inc.Operations Supervisor
Jan. 2006 - Jan. 2008Columbus, Ohio AreaManaged team of 11 associates in third party administrator of mutual funds. Accountable for diffusing escalations, communicated with key clients, directed day-to-day operations of specialized client pool, and monitored trade execution for quality and compliance standards. Leveraged departmental relationships to investigate fund settlement discrepancies and drive operational excellence in accordance with SEC, IRS, and FINRA regulatory requirements. Provided ad hoc support to retain favorable client relationships
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