SCCMonitoring and Automation Engineer
Sep. 2013 - Sep. 2016Responsibilities:
Maintain high standard services and provide proactive assistance for our clients network infrastructure. Duties :
Management of alerts - receiving alerts on software devices and act as per procedure.
Necessary Daily checks on Servers, Network and Storage Devices - check monitored devices to ensure that all the issues are highlighted.
Management of Mailboxes - create rules, distribute and answer emails.
Log incidents and redirect to the relevant team - raise tickets with problems which require engineers intervention and assign them to relevant queues.
Maintain and update documentation - whenever a change interferes or we receive an update, we need to update the records with that information.
Generate reports for specific devices - only on requests from higher level.
Basic Troubleshooting - performing necessary actions to fix basic issue on the monitored devices
Performing daily checks for clients servers and fix them : check memory usage on disks, availability on servers - heartbeat failures, prohibit log on, check if all relevant services are started. All these checks are performed RDP.