Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
ByteDanceSearch Operations Team Leader - Trust & Safety
Oct. 2024São Paulo, Brazil
TTECSales Operations Manager
Feb. 2024 - Oct. 2024São Paulo, Brasil
TeleperformanceBilingual Operations Manager
Mar. 2022 - Aug. 2023São Paulo
Atento BrasilOperations Manager (Google Ads)
Oct. 2020 - Feb. 2022São Paulo - Brazil
Atento BrasilOperations Manager (Unilever)
Feb. 2020 - Sep. 2020São Paulo - Brazil
UberTeam Leader
Jul. 2019 - Jan. 2020São Paulo, São Paulo
AtentoPeople Operations Coordinator
Jan. 2019 - Jun. 2019São Paulo Area, Brazil• Ensure the entire team is coached, motivated and developed all the aspects of the business;
• Reviews operational metrics with technicians and supervisors, that affects daily planning and performance including service and
customer satisfaction;
• Delivers to the client requested information in a timely manner, meets and exceeds client’s deadline.
Atento BrazilMarketing Experts Team Manager (Facebook)
Dec. 2017 - Apr. 2018São Paulo Area, Brazil• Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive/salary administration; • Strategically planned and followed 10 ME’s with 150-200 Accounts each per book and helped my Team reach the best Marketing Expert results in the last 3 quarters;
•Identified opportunities for improvement in customer service, drove, managed and created a narrative of engagement and follow-up, as well as writing document with best practices;
•Ensured that team was meeting all the objectives, and made adequate feedback focusing on the progress of the proposed goals;
•Collaborated in the creation of internal motivational campaigns and engaged my team to keep their enthusiasm in reaching personal and company goals.
Atento BrazilMarketing Expert Team Leader (Facebook)
Jul. 2016 - Nov. 2017São Paulo Area, Brazil• Managed 200 SMB Accounts of different verticals with contact by phone and email;
• Comprehended the customers marketing needs and created strategies based on the products that Facebook offers;
• Persuasively guided customers after analyzing their Campaigns and focused on optimizing their results.
Atento BrazilSMB Client Services (Facebook)
Aug. 2015 - Jul. 2016São Paulo Area, Brazil• Interpreted customer needs providing friendly, calm and objective customer service, while keeping my CSAT above 90%, properly managing my time and reaching productivity goals;
• Knowledge in Facebook Ads, as well as Ads Manager, Power Editor, SDK Analytic and also products such as Carousel, DPA and Pixel;
• Held the position of POC which assisted the Supervisor with daily tasks, acting as the liaison between employees and management.
Hydro HotelReceptionist and Waitress
Apr. 2014 - Oct. 2014Lisdoonvarna, Co. Clare, Irlanda• Prepared and sold packages for groups that included city tours, meals and activities at the hotel;
• Organized and publicized hotel activities and parties during the Matchmaking Festival in 2014 (one of Ireland's most celebrated festivals).
Hotel Caesar Business São Paulo Faria LimaFront Office Leader
Jul. 2010 - Aug. 2013São Paulo, São Paulo, Brazil• Directed receptionists to perform front office activities in a productive way focusing on guest satisfaction;
• Planned and trained my team in real time situations to improve their interpersonal and problem solving skills;
• Mediated conflicts and intervened in critical situations.
Club MedIntern Kitchen
Dec. 2009 - May. 2010Mangaratiba, Rio de Janeiro, Brazil
Intch is a Professional Networking App for the Future of WorkSee more people like Jaqueline on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886126 people
16
Head of Communications and Marketing @ Instituto Cordial
15
Operations Analyst
15
Auxiliar administrativo @ SECONCI-SP - Serviço Social da Construção Civil do Estado de São Paulo
147517 people
17
Estudante
17
Free Lancer
15
Entrepreneur @ Run Your Trip