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Work Background
MSDAssociate Director of Global Clinical Data Operations & Reporting
Mar. 2021ArgentinaStrategically led the global Reporting & Mapping (RaM) team from Argentina, ensuring high-quality delivery of reports and mapping components within global clinical data pipelines. Maintained full operational oversight and direct-line management of Argentina-based RaM staff, with a strong focus on compliance (GxP, HL7, FHIR), training, and continuous development. Acted as a key bridge between local execution and global Clinical Data Management goals, driving alignment, delivery excellence, and a culture of continuous improvement. Key Achievements: • Reduced reporting turnaround times by 28% through automation and redesign of core processes. • Improved operational efficiency by 30% by systematizing recurring tasks and applying Lean principles. • Implemented individual development plans that increased team performance by 40% across a 12-person unit. • Acted as a liaison between technical teams and global stakeholders, ensuring strategic alignment through executive-level reporting and decision traceability. • Promoted a hybrid delivery model, integrating Agile and predictive methodologies to balance speed with compliance.
Global Hitss Cono SurHead of Agile Program Delivery & IT Transformation
Apr. 2019 - Oct. 2020ArgentinaLed the regional transformation of software delivery across the Southern Cone as SAFe® Release Train Engineer Team Manager, aligning IT execution with strategic business outcomes through Agile PMO implementation and end-to-end portfolio governance. Oversaw development projects across portfolio, demand, and change management streams, while managing Software Factory operations and application lifecycle. Built and led high-performing development teams, maintained direct communication with clients, and handled contract reviews (RFPs, specifications, penalties). Key Achievements: • Spearheaded the enterprise-wide implementation of SAFe, reducing project delivery timelines by 40% and accelerating time-to-value across major initiatives. • Established and scaled a value-driven Agile PMO, integrating demand intake, prioritization frameworks, and outcome-based governance. • Improved client satisfaction by 25% through enhanced delivery consistency and stakeholder engagement across multiple industries. • Orchestrated a 10-person cross-functional team of PMs, RTEs, and tech leads, aligning delivery execution with strategic priorities and KPIs. • Acted as a strategic partner to senior leadership, improving portfolio transparency and enabling data-informed decision-making.
Gestion CompartidaIT Governance & Internal Solutions Manager
Apr. 2016 - Nov. 2018Buenos Aires, ArgentinaDevelopment and management of systems projects (Portfolio Management, Incident Management, Change Management, Demand Management). Management and monitoring of work teams. Relationship and direct dialogue with Vendors and Clients. Proposals review. In charge of the software development and improvement implementation teams. Responsible for Processes. Key Achievements: • Built IT solutions and governance area from scratch, aligning with corporate strategy. • Enhanced software factory efficiency by 35% through process improvements. • Implemented KPIs that improved decision-making quality across IT operations. • Led a 15-person team focused on development, demand management, and KPI design, aligning technical execution with governance goals.
Level 3 CommunicationsHead of IT Delivery & Software Development
Jun. 2014 - Apr. 2016Buenos Aires, ArgentinaManaged software development projects with a strong focus on portfolio management, demand management, and change control. Led the implementation of a Software Factory and oversaw vendor relationships, including direct coordination and contract review (RFPs, service level clauses, and penalties). Built and monitored development teams, ensuring project delivery and performance. Reported directly to the PMO & Control Office Senior Manager (IT Project Director). Key Achievements: • Established and scaled the regional software factory supporting business expansion. • Reduced IT response times by 25% via integrated processes.
TOTALPACKIT Services & Operations Manager
Mar. 2013 - Jun. 2014Miami/Fort Lauderdale y alrededores, Estados UnidosLed and managed teams, clients, and vendors across multiple business units, including Operations, IT, Systems, HR, Talent Acquisition, Finance, Sales, and Procurement. Oversaw team structuring, performance, and service delivery, while serving as primary liaison with clients. Responsible for contract negotiation, proposal development, and identification of new business opportunities. Successfully restructured the IT department, optimizing team dynamics to improve service speed and efficiency. Designed and launched a new Client and User Support Program, reducing incident volume by 35%. Key Achievements: • Reorganized IT team, boosting efficiency and reducing incidents by 35%. • Led contracts and vendor management for strategic IT services. • Managed a USD 750K annual budget and led a 17-person IT team, delivering under tight cost controls.
PwC ArgentinaRegional IT Infrastructure & Service Delivery Manager
Dec. 2010 - Jan. 2013Buenos Aires, ArgentinaOversaw IT infrastructure operations and project delivery across Spanish-Speaking Americas (SSA), managing regional systems initiatives and multi-country deployments. Led incident and change management processes in line with ITIL best practices, while coordinating demand management and IT service requests. Executed technology projects and daily operations, ensuring compliance with defined SLAs and SLOs. Handled vendor selection, RFP processes, and contract negotiations, while conducting budget reviews and driving cost control across regional initiatives. Key Achievements: • Standardized infrastructure and service operations across 8 countries. • Reduced incident rates by 19% through training and proactive management. • Handled USD 11M annual budget with 8 direct reports.
IBMDelivery Project Executive
May. 2005 - Jan. 2010Buenos Aires, Argentina• Directed global IT projects (Asia, USA, Europe), enhancing client satisfaction by 32%. • Drove ISO 9001 and eSCM certifications, ensuring compliance and quality. • Delivered multimillion-dollar service transitions on time and budget.
Universidad del SalvadorAdjunct Lecturer
May. 2002 - Apr. 2007Buenos Aires, ArgentinaAdjunct Lecturer for the courses Information Technology (4th year) and Operating Systems (3rd year) in the Information Systems Engineering program.
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