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Work Background
UCLA HealthInterim Ambulatory Chief Nursing Officer
Dec. 2024Los Angeles, California, United StatesThe UCLA Health Ambulatory Care System covers care provided to patients across 270+ clinics. This position reports to the Chief Operating Officer of Ambulatory Care and provides support to the 270+ clinics across UCLA Health Ambulatory Care • Providing visionary leadership for nursing practice across UCLA Health's ambulatory care, in alignment with UCLA HEALTH strategic priorities. • ensuring exceptional patient-centered care while advancing organizational priorities. Building upon the legacy of my predecessors • driving initiatives that align innovation, excellence, and equity in healthcare. Key responsibilities include: • Operational Leadership: Overseeing nursing operations across UCLA Health’s expansive ambulatory network, ensuring alignment with institutional goals for quality, safety, and efficiency. • Strategic Innovation: Developing and implementing forward-thinking care delivery models that enhance accessibility and patient outcomes, while optimizing resources and workflows. • Interdisciplinary Collaboration: Partnering with physician leaders, operational leaders and administrators, and interdisciplinary teams to integrate evidence-based practices and improve care coordination across the continuum. • Staff Development: Championing professional growth by fostering a culture of excellence, mentorship, and lifelong learning for nursing staff and clinical leaders. • Regulatory Compliance: Ensuring adherence to regulatory standards, accreditation requirements, and UCLA Health policies, maintaining the highest levels of patient safety and quality care. • Equity and Inclusion: Supporting UCLA Health’s mission to advance health equity and inclusion by addressing disparities in access and care delivery.
Glendale Memorial Hospital and Health CenterDirector Of Education, Professional Development and Training
Nov. 2020 - Feb. 2024United StatesPart of the CommonSpirit Health System, Glendale Memorial Hospital & Health Center is a 334-bed non-for-profit acute hospital, STEMI receiving center and Joint Commission certified primary stroke center. • This position reports directly to the Chief Nursing Executive Officer of the organization and division • Providing leadership in the organization's people strategy through the creation, revision and oversight of education, training and competencies for over 5,000 employees via innovative classes, skills fairs and in-services, consistently meeting organizational objectives. • Serving on the organization’s national Nursing Professional Practice Council as division representative and voting member and shepherding continuous nursing practice evaluation and improvement. • Standardizing the organizational education, training and development content, goals and objectives based on identified needs. • Organizing and coordinating resources and most current methodologies and technologies to deliver education, training and development programs for employees • Creating and coordinating educational training projects and activities related to new hospital programs, regulatory changes and quality improvement strategies • Collaborating in the conduction of quality improvement investigations and related action plan delineation, implementation, evaluation, and sustainability • Reviewing curriculums and evaluating education, training and development programs to ensure objectives are met • Developed and implemented quality learning metrics to measure the impact of learning solutions through analytics and delineate plans to improve learning and development programs
St. Francis Medical CenterClinical Program Manager
May. 2017 - Aug. 2020Lynnwood, CaliforniaPart of the Verity health system, Verity St. Francis Medical Center is a 384 – bed non-for-profit acute care level II trauma center. • This position directly reported to the Chief Nursing Officer of the organization • Screened and managed over 1000 patients per year, in a Joint Commission accredited and American Heart Association awarded primary stroke center program. • Led the achievement and maintenance of American Heart Association Gold Plus Honor Roll Elite recognition for three years. • Led efforts to reduce length of stay by over 50% and improve patient experience, contributing to an annual cost-saving of $1million • Spearheaded the implementation, evaluation, and maintenance of quality initiatives such as house-wide acute stroke symptoms identification and stroke codes restructuring, leading to a 95th percentile performance and enhanced patient and family experience. • Acted as a subject matter expert for the standardization of stroke clinical practice and policies and for Verity Health System • Led and oversaw the clinical competency education and training for nurses in the ICU, Emergency Room and Stroke floor settings in regards to stroke patient care. • Developed, implemented and revised stroke policies, protocols and related nursing standards in compliance with The Joint commission accreditation standards. • Supervised and monitored operational and clinical compliance toward Joint commission accreditation maintenance • Collaboratively led practice to improve and maintain high quality care and patient satisfaction, infection control, comprehensive case management and efficient discharge planning. • Oversaw the healthcare team’s stroke care performance and quality of care through interdisciplinary collaboration and accountability, data monitoring and analysis, and evaluation of the completeness and adequacy of care. • Chaired the Stroke Process Improvement committee
UCLA HealthSystem Director of Ambulatory Care Nursing & Clinical Practice | UCLA Health
Oct. 2016Los Angeles, California, United StatesThe UCLA Health Ambulatory Care System covers care provided to patients across 270+ clinics. This position reports to the Chief Nursing Officer of the Ambulatory Care Nursing Department and provides support to the 270+ clinics across UCLA Health Ambulatory Care • Assist with strategic planning for the Department of Nursing consistent with Health System priorities. • Strategize and drive process improvements focused on innovative care delivery and operational models designed to improve clinical services, outcomes, patient safety and the patient experience. • Develop and teach initial and ongoing clinical education programs across the UCLA Health System Ambulatory Nursing Department • Participate in policy, procedure, and standard development and implementation • Support JCAHO, Title 22, OSHA, and other regulatory activities. • Provide leadership and direction to ambulatory care educational programs and supports clinical staff education using an evidence-based approach for care delivery. • Represent Ambulatory Care Nursing on Magnet journey and support Magnet initiatives. • Support Relationship Based Care and the Professional Practice model implementation. • Lead and communicate Ambulatory Nursing Quality Outcomes Data Across Ambulatory Care • Use advanced practice nursing skills to provide consultation and expert recommendations to individual practices and across populations • Direct and Support use of evidence - based and professional practice standards to improve care • Develop health care standards, assisting in the implementation of standards, facilitating goal setting and achievement, and evaluating outcomes. • Assess and intervene in complex health challenges within select clinical specialty areas, including the selection, use, and evaluation of technology, products, and devices appropriate to the specialty area of practice.
Advocate Sherman HospitalNurse Practitioner
Apr. 2016 - Mar. 2017Elgin, ILAdvocate Sherman Hospital Elfin is a 353 – bed for profit acute care hospital that provides a comprehensive range of health care services since 1888 to its patients and communities, and is a leader in delivering the most advanced technologies and services available in the northwest suburbs of Chicago, Illinois. • Ensured productivity metrics were met consistently • Ensured patient satisfaction was met for every client served • Consistently achieved organization recognition for high patient satisfaction • Collaborated with the emergency department team to promote efficient patient throughput in various areas of the emergency department including triage and rapid evaluation, treatment and discharge areas • Provided medical services using evidence-based knowledge in emergency medicine for assessment, treatment and disposition of acute and chronically ill patients in compliance with EMTALA regulations. • Performed various procedures in the diagnostic and treatment of patients including ultrasounds, casting and splinting. • Ordered, performed, and interpreted lab tests, x-rays, EKGs, and other diagnostic studies. • Prescribed drugs for acute and chronic illnesses. • Conducted physical examinations and obtain medical histories and counseled and educated patients and families on all treatments.
Los Angeles County Department of Health ServicesNurse Practitioner
Feb. 2014 - Mar. 2016Greater Los Angeles AreaLos Angeles County + University of Southern California Medical Center is one of the largest public acute care hospitals and medical training centers in the United States, and the largest single provider of healthcare in the Los Angeles County Health Department. It provides healthcare services for the region's medically underserved, is a Level I trauma center and treats over 28 percent of the region's trauma victims. • Supervised and collaborated with the emergency department nursing team toward efficient patient throughput in various areas of the emergency department including triage, rapid evaluation, treatment and discharge, and observation areas • Collaborated with the emergency department medical leadership toward the planning, implementation and evaluation of the Rapid Medical Evaluation and Discharge (RMED) project • Provided medical services using evidence-based knowledge in emergency medicine for assessment, treatment and disposition of acute and chronically ill patients in compliance with EMTALA regulations. • Performed various procedures in the diagnostic and treatment of patients including ultrasounds, casting and splinting. • Ordered, performed, and interpreted lab tests, x-rays, EKGs, and other diagnostic studies. • Prescribed drugs for acute and chronic illnesses. • Conducted physical examinations and obtain medical histories and counseled and educated patients and families on all treatments.
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