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Work Background
H&M Group
Customer Service Team Lead
Nov. 2018 - Jun. 2023
Barcelona Area, Spain
Lead and develop CS agents, ensuring excellent service, achieving KPIs, fostering improvement, supporting growth, and driving market performance.
H&M Group
Customer Service Trainer
Jun. 2014 - Nov. 2018
Greater Barcelona Metropolitan Area
Rolled out and delivered trainings and workshops ensuring staff is in line with the company's values and procedures. Collaborated on establishing routines and procedures to ensure CSAT KPIs as well as reporting training needs and progress maintaining an inspiring mindset.
H&M Group
Switchboard Operator
Jul. 2012 - Jun. 2014
Barcelona Area, Spain
H&M Group
H&M
Aug. 2011 - Jun. 2014
Greater Barcelona Metropolitan Area
Cibernarium Barcelona Activa
Trainer in Digital Literacy
Jan. 2011 - Jan. 2012
Barcelona Area, Spain
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