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Work Background
Rackspace TechnologySenior Project Manager
Feb. 2021Kolkata• Led strategic programs across security, cloud transformation, customer enablement, and internal communications.
• Managed cross-functional teams across engineering, product, support, and GTM functions.
• Delivered measurable business outcomes aligned with executive leadership goals.
eRevMax Technologies Pvt. LtdAssociate Project Manager
Aug. 2017 - May. 2020Kolkata• Directed project planning, scheduling, monitoring, and delivery of IT integration projects with Online Travel Agencies (OTA). • Collaborated with cross-functional teams to ensure seamless integration on XML platforms. • Managed project timelines and resources effectively to meet client expectations and deliverables.
eRevMaxProject Coordinator
Nov. 2011 - Jul. 2017Kolkata Area, Indiacoordinated and managed project planning, scheduling, monitoring and delivery of IT Integration projects with Online Travel Agencies (OTAs).
WiproVoice Coach
Jun. 2010 - Oct. 2011Kolkata Area, India• monitor and coach agents on Language Skills which include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like Call Control etc. • Share constructive, direct feedback to agents concerning communication.
• identify basic language issues and introduce effective means to improve.
• Prepare and share weekly/monthly/quarterly call audit reports to the Voice Manager
• Participate in Call calibration session
• Aid to build training content based on the TNI from time to time.
TutorVista Global Pvt LtdMathematics Tutor
Sep. 2009 - May. 2010Kolkata, West Bengal, IndiaDelivered online classes to American students of Grade 9 & 10 in Mathematics. Mentored & trained new tutors on Online Teaching
3i Infotech Ltd.Program Manager
Apr. 2008 - Mar. 2009Mumbai, Maharashtra, IndiaProgram manager for executing various new initiatives from the Product management group such as new product launch awareness efforts among the target group and existing key accounts, penetrating the market with the new product, Alliance partnership program etc.
Wipro Bpo Solutions LimitedTeam Lead
Sep. 2004 - Mar. 2008KolkataManaged inbound customer claim enquiries of a USA based insurance company on Life Insurance Products Headed a team of 15 members and conducted Floor Training on Process Gaps and English (accent / intonation / pronunciation / vocabulary) Planned & organized sessions for all the teams on the floor to drive customer satisfaction awareness and increase CSAT scores
Syzygy SoftwareCo-Founder
Sep. 2001 - Aug. 2004Kolkata, West Bengal, IndiaPioneered the ideation & set-up & development of 2 software products - a School Management ERP Application ‘Innocent Smiles’ and a forecasting software based on Time series Aanalysis ‘Forecast Xpert’. Drove sales for both the products across schools/ organizations/ companies such as Assembly of God Church School, Hartley High School, Future Foundation School, Eveready Industries Ltd., Wellman Industries Ltd. & so on.
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