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Work Background
CopelandManager
May. 2023Ypsilanti, Michigan, United States
Emerson Commercial & Residential SolutionsManager
Jan. 2022 - May. 2023RemoteExciting news! After the sale of my business area at Emerson, I'm moving over to the resulting new company, Copeland! Still with my same team and department, just under a new flag. Excited about all the opportunities that come with the sale and what it offers my team.
Quicken LoansApplication Engineer
Mar. 2018 - Dec. 2021Detroit, Michigan
Quicken LoansBusiness Analyst
Sep. 2012 - Dec. 2021Detroit, MIFocused on proactive solutions to document issues, both internal and client facing, incoming and outgoing. Liaising between engineering resources and the business to build simple, smart solutions to service an ever-growing loan portfolio. Design workflow solutions in OnBase from Hyland, supporting the MSP platform from Black Knight, as well as a number of Quicken Loans designed mortgage origination and servicing applications. Proficient in TFS, Confluence, Sharepoint.
ING DIRECTLending Operations Support Associate
Mar. 2012 - Sep. 2012Los Angeles, CATroubleshooting in Empower, supporting 180 end users. Determine and resolve single incidents vs. systemic issues that require code changes. Manage and prioritize time sensitive issues to maintain loan compliance requirements and regulations. Communicate solutions and workarounds to associates, and provide feedback to developers. System override authority in production
ING DIRECTUser Acceptance Testing (UAT)
Aug. 2010 - Mar. 2012Los Angeles, CATest changes and updates to Empower for Broker, Correspondent, and Retail arms of the bank. Work with IT to test, update, and repair Alfresco, Right Fax, and fax servers. Authored Wholesale Indexing and Opening procedures, implemented company-wide (180 associates across three sites). Authorized to make production loan changes when troubleshooting problems within Empower.
ING DIRECTWholesale Loan Admin Associate
Mar. 2010 - Aug. 2010Los Angeles, CAProcess electronically submitted documents including loan applications, appraisals, and final conditions, allocating docs to appropriate departments and associates for processing. Created initial loan files, focusing on GFE and 1003 compliance to current regulations, and correct initial pricing.
ING DIRECTWholesale Support Associate
Mar. 2008 - Mar. 2010Los Angeles, CACreated production and processing reports for the Wholesale Department, encompassing 180 end users across three sites. Research and retrieve lost faxes using Right Fax service. Troubleshooting for both legacy systems (Calyx, AWD) and Empower. Process price change requests for Wholesale lending. Create & distributed rates sheets for the Wholesale Broker channel to 3000+ brokers nationwide. Trained associates in reporting, and rate sheet policies and procedures.
ING DIRECTCustomer Service Representative
Jan. 2007 - Mar. 2008Los Angeles, CAWorked on the call center sales team and as a training mentor. Multiple $500K+ months. Member of Acquisition and Assimilation team for failed bank, NetBank, in 2007. Transitioned 110,000 customer accounts from NetBank to ING Direct. Provided information and assistance regarding 1500 accounts exceeding FDIC coverage.
CBS Television StudiosPage
Aug. 2005 - Jan. 2007Los Angeles, CA
BlockbusterShift Leader
Jul. 2005 - Dec. 2006
HSBCTeller
Aug. 2004 - Jan. 2005Beverly Hills, CAProcessed customer transactions, including credit card cash advances, deposits, and withdrawals. Allowed access to safe deposit boxes. 100% drawer balancing rate.
TCF BankAccount Relations
Jan. 2003 - Jul. 2004Ann Arbor, MIOpened and closed accounts (checking, savings, CDs, IRAs, trust and estate accounts, custodial accounts) for new and current customers. Ordered replacement debit and ATM cards. ATM experience, including daily deposit verification, machine balancing, reconciliation, supply stock, and machine trouble shooting. Processed wire transfers. Referred eligible customers to mortgage and investment associates, and cross sold additional bank products as appropriate. Sold and redeemed US Savings Bonds. Processed stop payments and requests for copies of statements, and cleared checks. Verified new account applicants though Check Systems and pulled credit reports as necessary. Processed rental requests and assigned safe deposit boxes. Processed Regulation E paperwork on customer’s behalf.
BlockbusterCustomer Service Representative
Aug. 2002 - Jul. 2005
TCF BankTeller
Aug. 2002 - Jan. 2003Ann Arbor, MIProcessed customer transactions, including credit card cash advances, deposits, and withdrawals. Allowed access to safe deposit boxes. 100% drawer balancing rate.
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