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Work Background
Defense Logistics AgencyManagement and Program Analyst
Nov. 2020Groton, Connecticut, United States
Department of Defense Commissarry AgencySupervisory Store Associate
Mar. 2019 - Nov. 2020New London/Norwich, Connecticut AreaEffectively manage and train a group of 16 employees according to company policy and procedures. Provide employees training and instruction based on DeCA policies and procedures. Procure and maintain employee files in regulation of DOD instructions, disposing of them after the proper timeframes. Maintaining a security clearance and documenting classified information, including HIPA and PII in proper formats and storage compartments according to DOD policies and procedures. Create schedules based on the needs of the store to ensure customer satisfaction. Answer and transfer all phone calls, using a multi-line system to the proper departments, handling issues when able to, taking detailed messages when unable to transfer. Produce and distribute typed materials for staff including forms, memoranda and announcements of upcoming events or policies and procedures. Balance books and audit the cash cage, accounting for any discrepancies or errors through emails and MFRs. Keep up-to-date files and records on all employees, ensuring training and forms are recent and not expired, instructing staff on training procedures when necessary. Process payroll and time and attendance for employees under my supervision.
Utilize calendars and planners to schedule staff efficiently, working around vacations and time off requests. Handle any customer complaint or returns in a professional manner, ensuring proper customer service is provided. Arrive on time when scheduled, willing to work extra shifts, nights, weekends or holidays as needed.
Department of Defense Commissary AgencyTeller
Dec. 2018 - Mar. 2019New London/Norwich, Connecticut AreaPrepare change orders and issue daily change funds to the cashiers.
Receive and verify sales receipts and cash or checks collected from cashiers and sort in an orderly fashion, checking large bills for authenticity.
Add cash in each drawer and compare with amount required to determine overage or shortages.
Maintain records of overage and shortages.
Accept and approve all deposits, checking for accuracy to send to the back in a timely fashion. Place change orders to ensure there are enough small bills and change for daily operations.
Open and close safe and account for all money by balancing and verifying the count for accuracy.
Handle all calls and direct them to the proper outlet. Accept and distribute all returns and refunds, ensuring customer satisfaction. Take special orders from customers and communicate them with the grocery department and follow up with customers upon arrival. Check merchandise for accurate pricing and expiration dates, and inform management if any of this information is incorrect.
United States Department of DefenseMeat Cutting Worker
Dec. 2017 - Dec. 2018Newport, Rhode IslandTray, wrap, weigh and price cuts of meat using automatic or manual wrapping stations while adhering to all safety standards. Rotate and replenish stock in display cases to ensure freshness. Maintain. sharpen and clean a variety of hand tools and power equipment used in the meat cutting process. Check temperatures of coolers at set intervals to maintain proper storage temperatures and report any discrepancies as they arise. Make sure all product is cut on the proper tables to avoid cross contamination. Move incoming product using dollies and forklifts as necessary. Clean and sanitize all work stations according to required standards of cleanliness and sanitation.
Collaborate, set priorities, communicate, and organize all work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
Enter all new pricing information onto the PLUM management app on a weekly basis. Access CARTS, DIBBS, Access Via and Electronic Shelf Management programs to update product information, create signs and ESLs as needed. Perform all managements duties, including ordering, receiving and office management during manager's absence from work.
Copy, print and collate all office files. Manage all office functions and keep up to date with DECA regulations. Communicate effectively, in writing and orally with managers and staff, in order to meet program objectives. Assist and help patrons with their shopping process, lending a helping hand or directing patrons when required, determining which patron was first during high volume times to ensure customer satisfaction.
Order, inspect and receive all meat orders, checking for expired, out of date or damaged products.
Promote sales and specials during optimal sales times, increasing sales and revenue. Field all incoming calls, placing special orders or directing customers to other departments.
United States Department of DefenseStore Worker
May. 2017 - Mar. 2019Newport, RIPerform various duties involving the handling, marking, preparing and maintaining of stock levels of grocery items.
Maintain facings based on the store’s product master plan and/or product movement. Assist in unloading incoming shipments, inspecting them to identify and obvious spoilage, damage, expired or close dated merchandise. Enter quantities of items received and compare it against daily manifest counts to match quantities received with quantities being charged.
Respond courteously and professionally to routine patron questions, using knowledge of the store’s stock to provide the location and price of specific items and determine the availability of requested items.
Foxwoods Resort CasinoBartender
Sep. 2016 - May. 2017Administer all cash handling procedures with precision and speed. Promote new menu items and upsell or suggest drink ideas to indecisive patrons. Provide superior customer service at all time while behind the bar or on premises of the casino property. Enthusiastically support, actively promote and demonstrate superior customer service in accordance with Foxwoods company standards and procedures.
Walnut Hill BowlGeneral Manager
Oct. 2015 - Jun. 2016Woonsocket, RICapitalizes business opportunities in the market area by executing Company marketing strategies to drive sales in league, open and managed play bowling. Effectively increased sales by 19% within the first six months of employment. Develops and maintains league business through effective relationships with league bowlers/officers, adherence to league formats, distribution of announcements of league activities, and the management of other related administrative duties for a successful company reaching over $2,000,000.00 per year in revenue. Reviews financial reports to develop action plans to grow revenue and control expenses in order to meet or exceed annual budgets. Recruits, hires, trains and schedules hourly center staff of 30 as part of team management and development responsibilities. Leads and influences staff of 30 through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
AMFGeneral Manager
Apr. 2013 - Aug. 2015Consistently delivers exceptional customer service through execution of AMF Service Standards. Proactively builds customer relations through soliciting feedback and addressing and resolving customer complaints. Continuously improves operational execution through attention to detail and adherence to the AMF Operating Standards increasing sales over prior year by 25%. Promotes positive employee relations for a team of 15 employees, including effective delegation of duties, fostering high staff morale, collaborating successfully with the entire management team, upholding AMF Operating Standards, and execution of the Performance Management process. Oversees the responsibility for management and growth of the Food and Beverage segment of our business. Provides ongoing training and supervision of daily F&B operations to ensure consistent execution of AMF programs and initiatives to include: inventory of food & beverage products; implementation of systems to maintain food cost controls; monitors presentation of food product and reviews areas of concern, ensures that staff is utilizing up selling techniques while providing customer service.
Bear's StagecoachBartender
Jun. 2012 - Apr. 2013• Provide superior customer service to patrons both in person and on the telephone. • Create drink specials and provide suggestive up selling. • Created and established a new Facebook page to promote online advertisement and increase sales. • Greet customers at the door and immediately ascertain customer wants or needs. • Promote upcoming events through online and word of mouth advertising.
Character's LoungeBar Manager
Oct. 2011 - Jun. 2012• Earned Management trust by serving as key holder responsibly opening and closing the bar. • Greeted each customer and accurately described daily specials and bar promotions. • Worked as a team member performing cashier duties, product assistance and cleaning duties while providing excellent customer service. • Performed basic cleaning duties, and developed a strong customer base.
MewsBartender
Jun. 2003 - Oct. 2011• Responsibilities included personnel management, customer service, conflict resolution, scheduling, daily financial reconciliation, inventory management and employee training and support. • Selected among managers to lead weekend and night shifts during peak hours of operation. • Servicing up to 500+ customers a night with receipts over $20,000 per shift. • Scheduled 50+ employees on a weekly basis in a highly seasonal business taking into account peak hours or operation and scheduling conflicts.
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