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Network Power<100 people
Roles
🧨66%
Consulting
✔️33%
IT
✨33%
Business Owner
Geos
🇬🇧33%
United Kingdom
🇺🇸33%
United States
Work Background
A.P. Moller - MaerskSenior Business Development Manager
Jan. 2024• Spearheading strategic commercial growth initiatives across East Africa, with a focus on expanding Maersk’s footprint in integrated logistics and contract logistics.
• Leading customer acquisition and retention efforts by developing value propositions tailored to industry verticals such as FMCG, Retail, and Agro-commodities.
• Collaborating with cross-functional teams to co-create end-to-end logistics solutions, driving both topline growth and operational efficiency.
• Identifying and developing new market segments, leveraging data-driven insights and customer feedback to inform product positioning and go-to-market strategies.
• Supporting digital transformation by promoting adoption of Maersk's online platforms and value-added services, enhancing customer experience and visibility.
• Managing a pipeline of high-value opportunities across Kenya, Uganda, Rwanda, and Tanzania, directly contributing to revenue generation and strategic partnerships.
A.P. Moller - MaerskHead of Integrated Sales, FMCG Vertical
Aug. 2022 - Dec. 2023Nairobi, Kenya• Directed and optimize commercial activities for the FMCG sector across the Eastern Africa Cluster. • Mentored and led a team of 6 sales professionals in the FMCG solutions division, driving non-ocean revenue streams and local product sales, resulting in a USD 30 million annual revenue portfolio. • Collaborate with sales team to define and implement sales targets and incentives, ensuring alignment with organizational goals and enhancing sales productivity. • Drive key performance metrics including volume, revenue, and sales productivity, fostering team development through coaching initiatives and industry-specific insights. • Conduct strategic joint sales calls with team members to gather actionable customer feedback, leading to enhanced business processes and continuous improvement efforts.
Kuehne+NagelKey Account Manager - Automotive
Mar. 2021 - Aug. 2022Nairobi, Kenya• Attained annual revenue goals of USD 6 million through strategic client relationship management and business development initiatives. • Facilitated seamless communication and collaboration between clients and internal stakeholders, resulting in enhanced alignment and coordinated service delivery. • Provided valuable insights to Regional and Global Key Account Managers for tailored product development strategies, leading to improved customer satisfaction and retention. • Coordinated and supported specific customer requirements, including RFQs, by liaising with internal teams, particularly Regional and Global Key Account Managers, ensuring timely and accurate responses to client inquiries and requests.
Kuehne + NagelCustomer Solutions Manager
Mar. 2016 - Mar. 2021Nairobi• Spearheaded the establishment of the Customer Solutions function in Kenya, expanding its reach to the East African region and Angola, resulting in a 25% increase in client engagement and market penetration. • Delivered consultative services through innovative solutions like MyKN, leading to an improvement in customer satisfaction scores. • Executed customer implementation projects, overseeing the seamless transition of clients from other logistics providers to Kuehne+Nagel Kenya, increasing customer retention rates. • Standardized and optimized processes, including the customer onboarding process, resulting in a 30% increase in operational efficiency for the East Africa entity. • Championed automation initiatives, training and implementing automated reporting systems for clients, leading to a reduction in manual effort and an improvement in data accuracy.
MKOPA Kenya LimitedSales and projects officer
Jul. 2014 - Jan. 2016Mkopa house, George Padmore road, Kilimani• Led and managed two key sales projects: the transition from the dealer to Agency sales model and the community group lending project, resulting in over 15% increase in the uptake of M-KOPA's solar lighting kits. • Contributed to the HQ sales team's achievement of selling 250,000 units of solar lighting systems within 8 months of launching the agency selling model. • Conducted thorough mapping, documentation, and optimization of sales processes, leading to an improvement in sales efficiency and conversion rates. • Monitored and managed timelines and milestones critical to various sales projects, ensuring timely completion and adherence to project objectives, resulting in 95% on-time delivery rate.
Unison Consultants LimitedBusiness Development Manager
Sep. 2011 - Jun. 2014Hurlingham, Nairobi
Biometric Technology SolutionsKey Account Manager
Nov. 2009 - Jul. 2010
JS GroupManagement Trainee
Nov. 2008 - Nov. 2009• Managed corporate affairs and communication strategies for various entities within the JS Group, resulting in a 15% surge in positive media coverage and heightened stakeholder engagement. • Provided support in tailored media monitoring and purchasing endeavors for JS Group entities, driving a 20% enhancement in advertising efficacy and bolstering local brand visibility. • Collaborated with team members in the planning and execution of impactful CSR events for JS Group companies, including the commemoration of the 5-year Anniversary of JS School for the Deaf and Medical camps in Thatta. • Acted as a guest contributor to company publications such as the JS Green magazine, Business Day, and the JS Review, augmenting both internal and external communication channels and reaching an extensive readership of over 10,000.
Kenya women finance TrustBusiness Development Officer
Jan. 2008 - Sep. 2008• Oversaw a diverse portfolio encompassing group and individual clientele, managing a monthly lending budget of KES 30 million, resulting in a commendable increase in loan disbursements and revenue. • Led the recruitment, training, and funding of 5 new groups, each consisting of 15 members, in the Nakuru West region within 8 months, expanding the organization's outreach and facilitating financial inclusion. • Provided valuable customer feedback and insights, contributing to the development of tailored products and competitive strategies, and participated in the focus group for transitioning the organization into a Deposit-Taking Microfinance Institution (DTMI), enhancing market positioning and diversifying revenue streams.
Kenya Commercial BankCustomer care rep
May. 2007 - Aug. 2007• Reduced clients’ wait times by 20% and increased customer satisfaction ratings amidst a transitional phase. • Provided client support for the seamless implementation of a novel ATM interface, offering adept troubleshooting expertise and timely reporting, resulting in an increase in ATM user satisfaction. • Ensured unwavering adherence to defined quality standards for customer service, attaining an impressive 100% adherence rate to service level agreements. • Demonstrated proactive management of issues impacting customer experiences, escalating them to back-office teams for prompt resolution, leading to a reduction in issue resolution time.
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