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Work Background
Progyny, Inc.Account Manager
Jun. 2024Lab & Ancillaries Partner Account Manager Actively manage our diagnostic and genetic lab partners, along with our donor tissue banks and transportation partner networks. Recently added management with one of our largest Reproductive Urology clinic accounts as well. Including contract amendments, claims assistance, and relationship management.
Progyny, Inc.Provider Services Supervisor
Oct. 2020 - Jun. 2024New York, New York, United StatesManaged a team of 9 billing and authorization specialists, showcasing leadership and team management skills. Guided and supported new supervisors during team expansion and role transitions. Utilized reports and data to monitor workload in real-time and address any missing work, optimizing efficiency. Developed training materials and standard operating procedures (SOPs) to facilitate smooth onboarding of new processes. Tracked and enforced team goals to ensure adherence to service level agreements (SLAs). Effectively managed escalated clinic calls and Member Complaint cases for the PRT team, demonstrating strong problem-solving abilities. Provided training and support for tenured agents, contributing to ongoing team development. Reviewed and enhanced processes for established team members, focusing on continuous improvement. Led initiatives to track team goals and improve performance metrics, fostering a results-driven environment. Facilitated clear inter-team and interdepartmental communication, ensuring seamless collaboration and effective resolution of team initiatives.
Seattle Reproductive MedicineFinancial Services Specialist
Oct. 2018 - Oct. 2020Tacoma, Washington, United StatesDesignated point of contact for Progyny matters, aiding billing staff and Financial Counselors in patient coverage comprehension and billing accuracy. Collaborated with Billing Supervisor on special projects, enhancing billing completion, conducting account audits, and rectifying errors. Managed unbilled claims reports, rectified billing problems, resolved clearinghouse errors, and ensured alignment of billed CPTs with authorizations. Conducted audits of authorization reports and submitted accurate claims for precise billing.
Swedish Medical CenterPatient Financial Services Supervisor
Sep. 2017 - Oct. 2018Bariatric, Metabolic, Endocrine Center
Swedish Medical CenterPatient Services Coordinator II
Oct. 2015 - Sep. 2017Greater Seattle Area
DaVita Inc.Patient Referral Coordinator
Dec. 2014 - Mar. 2016Tacoma, WA
FlightSafety InternationalCustomer Support Assistant
May. 2013 - Dec. 2014Greater Seattle Area
Xerox Business Services, LLCSenior Quality Assurance Analyst/Teir I Technical Support Agent for client Verizon Wireless
Oct. 2011 - May. 2013Federal Way, WA
A Place for MomEldercare Resource Coordinator
Aug. 2010 - Jan. 2011Greater Seattle Area
StarbucksShift Supervisor/Barista
Apr. 2006 - Aug. 2010Greater Seattle Area
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