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Work Background
EYAssistant Director: Enterprise Technology | Business Relationship Management |
Jun. 2018Lead the development and execution of IT infrastructure strategies across EY Africa and Francophone Sub-Saharan regions, ensuring alignment with business objectives to drive organizational effectiveness. Manage numerous high-impact IT transformation projects, such as data center audits, network upgrades, and end-of-life technology replacements, consistently delivering scalable and cost-effective solutions. Engage executive leadership and key stakeholders to support strategic technology decision-making, enhancing operational efficiency and the customer experience. Maintain rigorous compliance with EY’s global standards and policies, strengthening operational resilience and reducing infrastructure-related risks.
EYAssistant Director | Africa Service Delivery | Technology Experience Support
Jun. 2016 - May. 2018GhanaDirected IT service delivery across multiple African locations, successfully overseeing office relocations and On-Site Services (OSS) projects to ensure seamless transitions with minimal disruption. Standardized IT processes to achieve a 20% improvement in service delivery efficiency, significantly enhancing user satisfaction. Collaborated with global teams to lead technology integrations and system upgrades, ensuring regional operations aligned with EY’s global IT strategy.
EYMEIA On-Site Services Security Contact
May. 2015 - Jun. 2016AfricaLed IT security and compliance initiatives for EY across the Middle East, India, and Africa regions, achieving full compliance in vulnerability KPIs. Managed security audits and implemented remediation strategies to mitigate risks, protecting sensitive information and strengthening infrastructure security.
EYAfrica OSS Security Contact
Jan. 2014 - May. 2015AfricaLed IT security and compliance initiatives for EY across the Middle East, India, and Africa regions, achieving full compliance in vulnerability KPIs. Managed security audits and implemented remediation strategies to mitigate risks, protecting sensitive information and strengthening infrastructure security.
EYAfrica Region 2 On-Site Services Lead
Jul. 2006 - Jan. 2014AfricaLed IT infrastructure operations for EY’s Africa Sub Area Region 2, encompassing Ethiopia, Ghana, Kenya, Nigeria, South Sudan, Rwanda, and Uganda, ensuring all IT systems adhered to global standards and policies for optimal functionality and security across multiple countries. Managed system upgrades to keep infrastructure aligned with the latest technology trends and led a team of IT professionals in collaboration with various departments to efficiently resolve issues and minimize downtime. Played a critical role in strengthening the region's IT security and compliance posture.
EYChief Information Technology Officer
Jun. 2005 - Jul. 2006GhanaDirected IT infrastructure management at EY Ghana, establishing a well-organized, efficient system tailored to business needs by developing procedures for accountable IT resource usage and equitable technology distribution. Built and led an agile IT team focused on delivering top-tier services that consistently met leadership expectations, while optimizing the infrastructure to boost productivity and support key business objectives.
EYSupervising Senior (IT Services)
Oct. 2003 - Apr. 2005GhanaPlayed a key role in delivering and managing IT services and projects that supported diverse business functions across the organization. Led initiatives focused on IT controls, ensuring the integrity and security of Ernst & Young’s information systems and technology architecture. Developed and reviewed IT policies and procedures to maintain compliance with global standards and best practices, keeping systems secure and efficient. Regularly assessed emerging technology and cybersecurity trends, providing senior management with strategic recommendations to continuously enhance IT infrastructure and processes. Collaborated with cross-functional teams to ensure seamless IT project execution, meeting leadership expectations and optimizing technology use across business units.
EYSnr. IT Consultant (Advisory Services)
Jun. 2001 - Oct. 2003GhanaOffered IT guidance to the Ministry of Finance in Ghana, supporting the development of a Budget and Public Expenditure Management System. Analyzed the Ministry’s existing IT infrastructure to identify improvement areas and recommended necessary upgrades. Ensured the system was designed to meet operational and regulatory needs, emphasizing efficiency and scalability.
Ghana ClassifiedsWeb Designer
Feb. 2001 - Jun. 2001Accra, Greater Accra Region, GhanaCollaborated with creative teams to design and develop websites for a wide array of clients, managing projects from concept to final delivery. Contributed actively to brainstorming sessions and crafted website designs that aligned with client requirements and enhanced user experience. Notably, led the design of the first-ever website for the Ghana Web Awards, a groundbreaking project that established a new standard for digital presence in the region.
FreelancerIT Consultant
Mar. 1997 - Feb. 2001London, United KingdomProvided comprehensive professional services to clients in the finance and technology sectors, delivering customized web design and IT advisory solutions. Designed and developed websites aligned with each client’s unique business goals and user experience requirements. Offered expert IT advisory services to ensure clients' digital infrastructures were efficient, secure, and current with the latest technology trends. Collaborated closely with clients to streamline operations, enabling smooth digital-first processes, while enhancing their online presence and strengthening cybersecurity measures.
V.A. InformaticsIT Trainer / Advisor
Jul. 1996 - Feb. 1997Accra, Greater Accra Region, GhanaDeveloped and implemented comprehensive training programs for diverse clients, customizing each curriculum to meet specific needs and industry standards. Delivered both classroom-based and individualized training sessions, designed to enhance engagement, ensure knowledge retention, and facilitate practical application. Emphasized interactive, hands-on learning experiences, empowering clients to apply skills effectively in real-world scenarios. Took pride in contributing to clients' success by equipping them with impactful tools and strategies for lasting organizational impact.
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