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Work Background
Senior Integrations Consultant
LinkedInSenior Integrations Consultant
Feb. 2022 - Jul. 2025Sunnyvale, California, United States- Troubleshoot LinkedIn Advertising platform issues for enterprise and self-serve clients - Provide client education and documentation to reduce escalation volume - Surface client pain-points and feature requests - Partner with support ecosystem to standardize procedures and streamline handoffs - Onboard incoming API SMEs to support Lead, Reporting, and Campaign Management platform integrations - Create team trainings in API Troubleshooting utilizing proprietary tooling and SQL
Technical Support Engineer
FacebookTechnical Support Engineer
Apr. 2019 - Dec. 2021Seattle, Washington- Oversee department sprints - Identify and implement feature development for improved, or new, support tooling - In-depth troubleshooting of proprietary Ad products - Partner with infrastructure teams to streamline escalation across Support tiers - Build cross-functional relationships, and workgroups, to foster department-wide improvements - Write internal-facing troubleshooting documentation - Provide updates and trainings for support partners
Technical Support Specialist
FluxxTechnical Support Specialist
Jun. 2018 - Apr. 2019San Francisco Bay Area- Diagnose and troubleshoot client problems in proprietary and customizable SaaS - Interface with Product, QA and Dev department to solve difficult client issues - Track client issues in Zendesk and Jira - Educate clients on how to solve issues within their SaaS - Assist in client-facing training documentation - Add functionality to client site related to ticket issues - Use Shopify's Liquid language for frontend formatting - Diagnose and troubleshoot API Integration failures - Provide frontend maintenance and styling to company knowledge base site Tech Stack: - Fluxx Grantmaker/Grantseeker (SaaS) - Zendesk - Jira - HTML/CSS - Liquid - Ruby/Rails - Airbrake Error Monitoring
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